Steffany Posted October 1, 2024 Posted October 1, 2024 Re: Affinity Photo V2 (Windows 11) Hi, I tried opening a jpg file downloaded from my camera's card. The message is "the file type is not supported" Does Affinity Photo open only JPEG files and not JPG? I've renamed the file, moved it to Documents, but it made no difference. The file size is 6,302 KB - is that too large? Any help is appreciated, Thanks!
Hangman Posted October 1, 2024 Posted October 1, 2024 Hi @Steffany and welcome to the forums, Either file extension should be fine… Can you upload a sample file where you see ‘the file type is not supported’ error message… so we can take a look… Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Steffany Posted October 1, 2024 Author Posted October 1, 2024 I'm concerned that the JPG extension is not an option. Most of my files are JPGs.
Hangman Posted October 1, 2024 Posted October 1, 2024 5 minutes ago, Steffany said: I'm concerned that the JPG extension is not an option. Most of my files are JPGs. Your file opens without issue for me in Affinity Photo on both Windows and Mac though just to be sure could you upload another image as a .zip file since the forums will apply their own compression to uploaded image files (sorry I should have requested that in the first place)... The file format and file size shouldn't be an issue... Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Komatös Posted October 1, 2024 Posted October 1, 2024 27 minutes ago, Steffany said: file downloaded from my camera's card. Do you open the files directly from the memory card or do you copy them to the computer first? MAC mini M4 | MacOS 26.0.1 (Tahoe) | 16 GB RAM | 256 GB SSD AMD Ryzen 7 9700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR5 6000 MT/s | Windows 11 Pro 25H2 (26100.6584) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.4 Don't waste my thoughts with useless ideas!
Steffany Posted October 1, 2024 Author Posted October 1, 2024 The file opens for me in my macBook preview, too, but not in Windows. I'm struggling hard with Windows since the iMac died and took PS with it. P1010706.JPG.zip
Steffany Posted October 1, 2024 Author Posted October 1, 2024 I copy them. I moved this one from the camera's card to a memory stick. I don't understand that you can open the file and my PC can't
Hangman Posted October 1, 2024 Posted October 1, 2024 Hi @Steffany, Many thanks for the zipped file, again it opens here on both Windows and Mac without any issues... You could perhaps try a factory reset of Affinity Photo by holding the Ctrl key while launching the app. When you see the Clear User Data screen leave the first three options ticked then click the Clear button let Publisher finish launching and see whether that fixes the problem… Note 1: A factory reset will reset any customisation you’ve made to the tools panel and context toolbar... Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Komatös Posted October 1, 2024 Posted October 1, 2024 5 minutes ago, Steffany said: I don't understand that you can open the file and my PC can't The first time, APhoto2 displayed the message that the file type is not supported, but then opened it anyway. MAC mini M4 | MacOS 26.0.1 (Tahoe) | 16 GB RAM | 256 GB SSD AMD Ryzen 7 9700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR5 6000 MT/s | Windows 11 Pro 25H2 (26100.6584) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.4 Don't waste my thoughts with useless ideas!
Steffany Posted October 1, 2024 Author Posted October 1, 2024 Thanks, Hangman. I'll try that, though I haven't customized anything, just struggled through, mostly.
Hangman Posted October 1, 2024 Posted October 1, 2024 1 minute ago, Steffany said: I'll try that, though I haven't customized anything, just struggled through, mostly. It may make no difference but is certainly worth a try… I’m assuming the JPG opens in other Windows apps? Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Steffany Posted October 1, 2024 Author Posted October 1, 2024 Your PC is more cooperative than mine. It won't open the file at all.
Steffany Posted October 1, 2024 Author Posted October 1, 2024 It won't. Maybe I'll try to download the mac version. PC and I have a rocky relationship...
Hangman Posted October 1, 2024 Posted October 1, 2024 Out of interest how are you trying to open the JPG file, are you double clicking, dragging the JPG directly into the Affinity Photo UI or right clicking on the file and using "open with" and choosing Affinity Photo? Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Steffany Posted October 1, 2024 Author Posted October 1, 2024 I try to open directly from Affinity Photo. I'll download the mac version to my laptop. Maybe it will work better there. Thanks for your help! Hangman 1
Charles de Freitas Posted August 27 Posted August 27 Very few of my jpg files will open either using a double click (I have tried clicking at different speeds too) or even using "Open With". I can only open a file by opeing it from the file menu (Open). The application is useless to me if I cannot open my files without loading the app and doing them directly one at a time from there. I have attached a sample file which will not open as described above. The files open easily in every other application including Photoshop!
Hangman Posted August 28 Posted August 28 8 hours ago, Charles de Freitas said: Very few of my jpg files will open either using a double click (I have tried clicking at different speeds too) or even using "Open With". I can only open a file by opeing it from the file menu (Open). The application is useless to me if I cannot open my files without loading the app and doing them directly one at a time from there. I have attached a sample file which will not open as described above. The files open easily in every other application including Photoshop! Which app do you currently have as the default app to open jpg files? If it's not the Affinity app, then double-clicking the jpg won't open it in the Affinity app, you need to associate the file extension with the app. An alternative is to open the app, select one or more jpg files in Finder/Explorer and drag them to the Affinity UI if you want to open jpg's en masse. Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Charles de Freitas Posted August 28 Posted August 28 To open jpg files I have set the default app as Affinity and all the file's icon does is blink once when I double click. Previously "Open With" was set to P'shop, and when I use "Open With" with any other app such as a browser, preview etc. they open with no hesitation.
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