Caychaye Posted September 28 Share Posted September 28 The license I was given from my school just expired and I want to keep using the app as I still had some files I am working on there. However, I am presented with this screen: None of the elements on the screen do anything when being tapped on, and after I tap on the screen a couple of times it brings up a window to check the connectivity. The report doesn't say anything out of the ordinary. I tried going to the App Store to buy a license, but it opens up the app and presents the same screen. I am on the latest update on all 3 Affinity apps. Offloading and trying to buy the license doesn't work either, since it is an in-app purchase. I also tried purchasing through the website, but it opens the App Store. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 28 Share Posted September 28 Welcome to the Affinity forums. Try this: Fully close the app. (That is, drag up from the bottom of the screen to get the view of active apps, then drag that one up and off the screen.) Tap on the app to start it again. When you get the Splash screen, quickly double-tap it with one finger. You should get a dialog to Clear User Data. The last option in the list will Deactivate your V2 license. Choose it, and tap Reset. With luck, you will then get an option to purchase. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Caychaye Posted September 28 Author Share Posted September 28 36 minutes ago, walt.farrell said: Welcome to the Affinity forums. Try this: Fully close the app. (That is, drag up from the bottom of the screen to get the view of active apps, then drag that one up and off the screen.) Tap on the app to start it again. When you get the Splash screen, quickly double-tap it with one finger. You should get a dialog to Clear User Data. The last option in the list will Deactivate your V2 license. Choose it, and tap Reset. With luck, you will then get an option to purchase. Thank you! Just to make sure, is there possibility this will delete the files that were on my homepage? I haven't saved some of them as afdesign files yet so I was worried. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 28 Share Posted September 28 2 hours ago, Caychaye said: Thank you! Just to make sure, is there possibility this will delete the files that were on my homepage? I haven't saved some of them as afdesign files yet so I was worried. There shouldn't be any risk of that as far as I know. But probably make sure none of the other options are checked (Or wait for someone from Serif to confirm.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
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