Error Message when Updating Affinity Photo 2, Designer 2 and Publisher 2.

[RajneshD]

Hello,

    I have Affinity Photo 2.5.3 on an M1 Macbook Pro running Sonoma 14.5.

    I tried to do a Software Update on Affinity Photo, but I get a message saying that an Error Occurred in retrieving the update, and that I should try again later. Screen shot is attached.

    This problem has been persisting over the last week, and the same thing has been happening with Designer 2 and Publisher 2 as well.

    Any idea how to fix this Cryptic Message?

Thanks,

Rajnesh

Edited September 13, 2024 by RajneshD

[walt.farrell]

I've no idea what causes that message, except for possibly a firewall setting that isn't allowing the application to connect. You could open the Account dialog, and in its hamburger menu (3 bars, upper right) see if you have a diagnostics entry, with a Check Connection option.

You can always download the update directly from https://affinity.store/update/universal-licence and install manually. 

[RajneshD]

Thank you for your quick response, Walt.

I ran a Diagnostics Report, and it said that there were no Problems. I've attached a ScreenShot.

I guess I need to contact Customer Support...

Thanks again.

Regards,

Rajnesh

[walt.farrell]

You're welcome.

By the way, you've already "contacted Customer Support" by posting here. It's just a form of support that lets other forum users help-out, while you're waiting for the Serif team to get to the report  

[NathanC]

Hi @RajneshD,

I can see that you were able to get this resolved with the team via email by disabling your VPN. 🙂

[RajneshD]

Hi @NathanC,

    Thank you for following up.

    Yes, I can confirm that the VPN was the issue - although I must add that I haven't had this problem with Updates to other Applications on my Macbook Pro with the VPN on.

    It would be great if Affinity engineers could take a look.

    Thanks again.

Regards,

Rajnesh