Affinity Publisher crashes when file open and export

[OlehaH]

Affinity Publisher crashes sometimes when file opens and always when file export. Should I send crash report? 

[MikeTO]

12 minutes ago, OlehaH said:

Affinity Publisher crashes sometimes when file opens and always when file export. Should I send crash report? 

Hi and welcome to the forums. You can attach the crash report to this thread. Please also provide the information listed at the top of this page:

https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/

Information on how to find a crash report is here:

https://forum.affinity.serif.com/index.php?/topic/168448-where-do-i-find-crash-reports-for-affinity-v2-apps/#comment-963913

 

[OlehaH]

/Publisher/1.10.6.1665

Crashes each time when I export something. Also for new document.

Windows 10

I reinstalled Affinity Publisher and video card driver, but it didn't help.

CrashReports.zip

[OlehaH]

I didnt install something recently. But I also use Publisher one in a while. And I can have forgotten what was for the time I didnt use Affinity Publisher. Probably last time I used it on May.

[Callum]

Hi OlehaH,

If you haven't already please could you try reinstalling the app? If this doesn't solve your issue it may be worth opening the app with the CTRL key held down and when the reset menu appears hit select all and then clear as this should reset the app to defaults which may prevent the crashing.

Thanks
C

[OlehaH]

Hello  @Callum, I did what you said, but it didn't work. Will you have other suggestion?