live doc erased and replaced

[farawayspices]

Has anyone else had AD glitch out on them and erase a live doc? I just tried opening a live document, and it basically transformed, as I was opening it, into the document that had been to its right. The entire project is gone. Initially, when I closed it, it was still titled with the correct title, however, once I finished closing it, it replicated the title of the project to its right. I’ve actually had live documents glitch out in the past and rename themselves as untitled and be erased and unsalvagable. But never do this bizarre deletion and replication of another document in its place.
This is a question, and also a warning to regularly save your AF design file to your dropbox etc so you don’t lose days worth of work. 😭

i’m using an iPad Pro, affinity designer 2 most recent recent version.

[walt.farrell]

2 minutes ago, farawayspices said:

also a warning to regularly save your AF design file to your dropbox etc so you don’t lose days worth of work.

Sorry to hear that happened to you.

You should definitely be Saving your file into the visible, external file system. When the file is in Live Docs it is just in a hidden, internal, "sandbox" where you have no visibility to it via the Files app. Saving can put it into the real file system, either "On my iPad" or "iCloud" or wherever else you want it to go. If you use "On my iPad" you may also want to avoid the folders named "Affinity Photo", "Affinity Designer" etc. as those can be automatically created and associated with the application. If you use them, and you need to delete the application for any reason, you'll also lose those files even though they're in the real file system.

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I haven't seen your exact problem description before, but I have seen reports of a document in Live Docs becoming an empty Project Folder instead. I don't think those have been diagnosed and resolved yet.

This one, for example, might be close to what you've reported:

 

[farawayspices]

Thank you Walt, this is very helpful info particularly concerning saving the files…do you think this would affect the files saved to an Affinity Designer folder in Dropbox? 

[walt.farrell]

7 hours ago, farawayspices said:

do you think this would affect the files saved to an Affinity Designer folder in Dropbox? 

You're welcome.

No, my warning about the Affinity Photo and Affinity Designer folders was for the automatically-created ones in "On my iPad". No others would be tied to the existence of the applications themselves.