Objects suddenly disappear but are there after restarting publisher

[undercovergypsy]

I will be working along and at some point in every publication, images, text boxes and shapes suddenly disappear. You can see that they are stlll there because their bounding boxes show up when you click on them. I will be editing text and it wont change but if I click in the frame and choose CTRL A you can see that the text is still there and has been edited (at least the shape of the text shows a change, but there is nothing there visually). It is maddening. I think it may have to do with RAM? It doesn't do this to any other software. I really need to stop it. It basically makes Publisher unusable.

 

[GarryP]

My first guess would be that maybe the Layer Opacity was set to something very low, such as 0%, but that wouldn’t account for the fact that the layer can be seen when then application is re-launched, unless you are accidentally setting the Opacity somehow after loading the document.

My second guess is that the layer could be clipped to a layer whose extents don’t cover the extents of the ‘problem layer’, therefore making the layer invisible but, again, the situation would probably be the same after a re-launch.

Full-screen screenshots (whole application UI), preferably with the Layers Panel visible, are often much better for problem diagnosis as we can see lots more information about the document and the ‘status’ of the application.

Even better, if you can share the actual document (packaged if there are linked resources) then we can ‘furtle around’ with it and see what’s happening for ourselves.

[undercovergypsy]

Thanks. I'm pretty sure it isn't any of that - I wish it was.  This happens on every document. I decided to use the beta version instead. It doesn't seem to do it. Time will tell. I really appreciate the time you took to give some ideas. If it happens again, I will come back here and connect with you.

[GarryP]

Since I can’t remember coming across this problem before, it sounds like it might be a hardware-configuration/driver or software-configuration problem.

With that in mind, can you try updating your graphics card driver(s)?

If that doesn’t help, try these things in order (in Settings / Performance), remembering the current settings so you can restore them:

• Disable Hardware Acceleration;
• Change the Renderer (if possible);
• Change the View Quality;
• Turn “Use Precise Clipping” OFF.

If none of that works then someone in Serif might need to see your machine specifications but you don’t need to share them until requested.

Even if the current beta version doesn’t seem to exhibit the same problem there’s no guarantee that the problem won’t ‘return’ in the next commercial version so it might be better to try and get it sorted now (if possible) rather than hoping for the best.

When you say that it happens on every document, is that every document you’ve ever made, or every document that was last saved before a certain date/time (maybe before a software update of some kind), or every document you’ve created and saved after a certain date/time, or some mixture?

[undercovergypsy]

Thank you. I did all that and it may have helped. I will let you know if it starts up again. Thanks