Romachamp Posted March 26 Share Posted March 26 (edited) I’ve recently tried to open a Photoshop(.psd) file in Affinity Designer. The file could successfully been opened in Photoshop, but not in Affinity Designer. Also the size of it hasn’t been big(2 MB). When I pressed open -> open document from the menu and selected a file, It has imported it successfully, but then it said loading file, and the app crashed. I tried both opening and importing document, but neither helped. I restarted the app, even the device, but still couldn’t open that file. Each time I press on it - the app crashes. I don’t know whether the issue occurs in other Affinity apps, but in Designer it exists for sure. I ask developers to fix importing/opening psd files in Affinity Designer on IPad. Thank you, in advance! Buttons.psd Edited March 26 by Romachamp Adding Photoshop(.psd) file Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 26 Share Posted March 26 Welcome to the Serif Affinity forums. Can you share the .psd file with us? Or will you need the Serif staff to provide a private upload link? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Romachamp Posted March 26 Author Share Posted March 26 (edited) Hello, thanks for the reply. I’ve just added my .psd file to the post. Edited March 26 by Romachamp walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 26 Share Posted March 26 The desktop Affinity applications don't like that file, either (at least mine, on Windows). They take a lot of CPU and memory and never seem to finish. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Romachamp Posted March 26 Author Share Posted March 26 So app can’t load such files? I really don’t like that, because I need some UI components for creating designs and the app doesn’t support .fig files as well. I hope, developers will add .fig files support and of course psd files support normally, because file isn’t so huge. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 26 Share Posted March 26 2 minutes ago, Romachamp said: So app can’t load such files? Probably Serif will be able to analyze your file and determine the cause of the problem. Or another Affinity user who owns Photoshop may be able to figure out a workaround for you. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Romachamp Posted March 26 Author Share Posted March 26 All right, anyway, thanks for helping. Hope developers/users will fix this issue. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted April 3 Staff Share Posted April 3 Hi @Romachamp, The app appears to be having issues parsing the file as a result of the Background shape used for the light scheme. In Photoshop as soon as I deleted the Pink background and saved the file it opened in Designer, I've attached the amended .PSD below. I'll get the problematic version of the file logged with the developers. Buttons updated.psd Romachamp and walt.farrell 2 Quote Link to comment Share on other sites More sharing options...
Romachamp Posted April 4 Author Share Posted April 4 Thanks, I was able to open this file in Affinity Designer on IPad. Thanks, for helping, hope developers will solve similar issues and it will work without issues with background Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted April 17 Staff Share Posted April 17 The issue "User file- Importing PSD file fails to load and causes high RAM usage" (REF: AF-2621) has been fixed by the developers in internal build "2.5.0.2392". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
Romachamp Posted April 19 Author Share Posted April 19 Thanks for your support, appreciate it! Quote Link to comment Share on other sites More sharing options...
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