Using the "select" features crashes program...

[AffinityFan2k19]

I cannot use/select brushes nor menu item without the prog crashing… 

I'll try a clean uninstall and see if that helps…

WIN 10 PRO 64 VRS 20H22

AMD RYZEN 9 3900x

NVIDIA RTX 3090

64 BIT DDR 4 

1000 W SEASONIC

[NathanC]

Hi @AffinityFan2k19,

Just to initially confirm, have you tried disabling Hardware Acceleration? This can be done outside of the app by following the below:

1. Close all Affinity apps
2. Hold down CTRL and launch the app while still holding CTRL
3. A 'Clear user data' will prompt, tick 'Disable Hardware Acceleration'
4. Press 'Clear' and the app will now launch

If the crashes persist, could you provide us with a couple of recent crash reports since the issue started happening? The FAQ below details how to find these.

 

[AffinityFan2k19]

On 3/25/2024 at 10:57 AM, NathanC said:

Hi @AffinityFan2k19,

Just to initially confirm, have you tried disabling Hardware Acceleration? This can be done outside of the app by following the below:

1. Close all Affinity apps
2. Hold down CTRL and launch the app while still holding CTRL
3. A 'Clear user data' will prompt, tick 'Disable Hardware Acceleration'
4. Press 'Clear' and the app will now launch

If the crashes persist, could you provide us with a couple of recent crash reports since the issue started happening? The FAQ below details how to find these.

 

No I have not, I'll do that as soon as I reinstall the newer version as I rolled back to the previous one, I'll do some testing when I've installed it again, thanks for the response!

 

[AffinityFan2k19]

Well, I just bought affinity photo 2, so it looks like I won't be reinstalling.

EDIT: The program doesn't show up on my uninstall list even with the uninstallation troubleshooter! And what's worse, the damn program crashes every time I even use a brush, I bought this mostly because the first version was non-functional, yet this is much worse!

Requesting a refund, and I would like to know how to remove this program from my PC, as it's not even listed in my start menu programs!

I installed on another drive, so the folder structure is the same as a C:// path

EDIT 2 I found the uninstall info I needed, so I'll try to reinstall using the exe/msi file

[AffinityFan2k19]

Here's the crash reports for AP2 I'll wait a bit before the refund, until I can get it working…

EDIT: I made a new thread in the bugs section, so these files are not needed…