Javier Luna Posted March 15 Share Posted March 15 (edited) Hello there. So from what I've seen recently this has been a somewhat odd issue that has occurred to many users and now, for some reason I cannot explain, it reached me. I created a photo edit as I normally do, then saved the work on my Google Drive with no issues. I am using version 2.4.0 of Affinity Photo V2. I then attempt to reopen the file and I get the failed to open file message mentioning that the file type is not supported. From what I am seeing in the file properties, everything seems to be fine with the file extensions, its association to the app etc. Yet there is no way of accessing it. I've seen that the support team can attempt to recover the file, so I'd appreciate if I could please be assisted with it by sending it through a DropBox link. OS: Windows 11 Thank You Edited March 15 by Javier Luna Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted March 15 Share Posted March 15 1 hour ago, Javier Luna said: Hello there. So from what I've seen recently this has been a somewhat odd issue that has occurred to many users and now, for some reason I cannot explain, it reached me. I created a photo edit as I normally do, then saved the work on my Google Drive with no issues. I am using version 2.4.0 of Affinity Photo V2. I then attempt to reopen the file and I get the failed to open file message mentioning that the file type is not supported. From what I am seeing in the file properties, everything seems to be fine with the file extensions, its association to the app etc. Yet there is no way of accessing it. I've seen that the support team can attempt to recover the file, so I'd appreciate if I could please be assisted with it by sending it through a DropBox link. OS: Windows 11 Thank You Google Drive does not support Affinity .afphoto files which means it can’t give you a thumbnail etc. However have you tried simply starting Affinity file-open and browsing to the file to see if it opens? Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Javier Luna Posted March 15 Author Share Posted March 15 Hello Paul! I have indeed tried to manually look the file up but to no avail. I copied the file back to my computer and it still won't open. I have worked with Affinity Photo and Affinity Designer files from Google Drive before without any issues. Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted March 15 Share Posted March 15 2 hours ago, Javier Luna said: Hello Paul! I have indeed tried to manually look the file up but to no avail. I copied the file back to my computer and it still won't open. I have worked with Affinity Photo and Affinity Designer files from Google Drive before without any issues. You could always upload your .afdesign to these forums for others to try. Alternatively if you need to keep it confidential then I am sure a Dev/QA engineer will be along shortly to give you an upload link. Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Staff NathanC Posted March 15 Staff Share Posted March 15 Hi @Javier Luna, Unfortunately the 'File type not supported' error when opening .afphoto files is typically an indication that the file is corrupt to the point where the app no longer recognises the document as a valid file type. If you could upload the file to the link below (if you don't wish to share it publicly) we can determine whether or not the file can be recovered by any standard methods. https://www.dropbox.com/request/hXYpEiAoPOSAw4VQJkBt Many thanks Quote Link to comment Share on other sites More sharing options...
Javier Luna Posted March 15 Author Share Posted March 15 I uploaded the file. Thank You!!! Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted March 18 Staff Share Posted March 18 Hi @Javier Luna, Thanks for sending the file over, I've inspected your file and it doesn't appear to be recoverable in this case unfortunately, when inspected in a hex editor the data in the file is missing throughout the entire file (Indicated by the '00' on each line). We do usually log these files with the developers however in this case there isn't any data left in the file to recover or investigate sadly. I can only suggest reverting to a backup if any are available. Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted March 18 Share Posted March 18 On 3/15/2024 at 11:21 PM, Javier Luna said: I uploaded the file. Thank You!!! From what @NathanC reports, sounds like you may have more luck changing to use another cloud service, I have seen many issues with Google Drive on iOS/iPadOS, it seems the worst performing cloud storage compared to iCloud, Dropbox and Onedrive on Apple devices. Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
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