Restoring a file from cache when live document glitches

[Karokazzy]

So I have a project I just finished that was a live document. I kid you not, as I’m clicking to go hit save or export or something to make a hard copy… the program glitches, crashes. I go back in to reopen the file, but it instead duplicated 3 project folders somehow… there is a thumbnail of the file inside but no live document to open (it says 0) so I can’t save it from the dashboard. I assumed there would be some temp folder for the cached files I could scrounge for and reopen the last instance, but I can’t find one and don’t see any mention of one. Is it hidden in system folders?

I am so frustrated. In other programs, this would be the natural troubleshooting but not here… is there some way to restore a file from cache or did I just lose a lot of work because the file corrupted/disappeared? I have my files stored in the iPad, not syncing to a cloud.

edit; I can rename the folder, which renames all 3. I tried updating, restarting the app and iPad.

Edited March 9 by Karokazzy

[walt.farrell]

6 hours ago, Karokazzy said:

Is it hidden in system folders?

The Live Docs are in the application sandbox, which iPadOS hides quite thoroughly from the users. 

The conversion of a file into an empty project has been mentioned by a few users, and logged as a bug, but it's not resolved yet.

https://forum.affinity.serif.com/index.php?/search/&tags=AF-1690

There is one suggestion from the Serif Staff for a potential recovery method, but I haven't tried it myself: 

 

[stokerg]

Hi @Karokazzyand Welcome to the Forums,

As @walt.farrellhas pointed out, the Live Docs areas is stored in a Sandboxed area, so its not straight forward to get access to.  But the steps in the linked thread, as the best methods to try and recover a file when it gets in this state.

We do have this logged with the Developers that this can happen but as of yet, don't have an exact recipe of what causes it and haven't been able to replicate it happening.  So if theres anything about your workflow or if you noticed a pattern to it happening, please do let us know.