Stann Posted January 23 Share Posted January 23 Hi, Finally purchased the Affinity, & first minute already causing me issue. I am unable to download please see screen attached. It kept generating & generating no luck to create the download button. Try 4 different web browser non of them is working. Please help thanks Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 23 Staff Share Posted January 23 @Stann Welcome to the forums. The DMG files are available to download, nothing should need to be generated first. Are you downloading direct from our Affinity Store, can you provide a full complete screenshot? Another option is to use this link instead to download Affinity Photo V2 (2.3.1), once installed you can then activate using your Affinity ID. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 23 Author Share Posted January 23 Hi Lee, That's nice how do u go on this link page ? haha i trying to navigate the website. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 23 Share Posted January 23 5 hours ago, Stann said: That's nice how do u go on this link page ? Just click on the link in the reply above by @Lee D. Quote All 3 1.10.8, & all 3 V2.4.2 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 Got it, thanks. I installed the software, but when I tried to activate my license by clicking "I already have an Affinity Photo 2 license ( see attached )," the system is asking for payment even though I've already paid. Now, I'm on the 30-day trial, and despite trying to register five times, I'm still facing the same issue. Is this strange ? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 24 Staff Share Posted January 24 @Stann After clicking on " I already have an Affinity Photo 2 or Universal licence" you should be prompted to enter your Affinity ID (Affinity store login). After entering them, what's happening? Also make sure you don't have any AV or Firewall software running that may prevent our apps from communicating with our server. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 Hi Lee, it just prompted towards the screen attached i sent to BUY NOW. AV or Firewall thing I need to check on that. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 Firewall is turn off. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 24 Staff Share Posted January 24 @Stann To confirm, you get the window shown in your screenshot, you then click the " I already have an Affinity Photo 2 or Universal licence" link at the bottom and you get the same window? You aren't prompted to enter your Affinity ID? Quote Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 I did enter my affinity ID & everything & click activate. But it just can't activate & jump back to the screenshot I shared. I suspect that the system haven't granted me a license yet. As u recall my first question I try download from my own account as it is still generating until today. ( see screenshot ) Affinity technician did advise to wait for 24 hours. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 24 Staff Share Posted January 24 @Stann Close Affinity Photo, then hold down the CTRL key and open the app. When a window appears with options, release the key. Now leave the default options checked, but also enable Deactivate Affinity 2 apps at the bottom and click Clear. The app will continue to open, then try activating again using your Affinity ID as your order is valid on the system. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 Ok let's try. I believe this is the screenshot should look like ? Quote Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 I follow the your instruction, yea is not working Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 24 Staff Share Posted January 24 To confirm you're using the version downloaded from the link I provided (Affinity Store) and not from the Mac App Store. If you right click on the activation window, you should have an option to run the Connectivity Checker. This will produce a PDF file, please send me this via DM so I can take a look. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 HI Lee D, yes downloaded from the link u sent not Mac App Store. Ok surething i will DM u shortly. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 24 Author Share Posted January 24 (edited) . Edited January 24 by Stann Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted January 24 Staff Share Posted January 24 Thank you for the file, that all seems OK. Can you do a new screen recording for me showing you go through the process of opening the app and trying to activate, just so I may confirm that as well. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 25 Author Share Posted January 25 Hi Lee D, this is my screen recording - Quote Link to comment Share on other sites More sharing options...
Stann Posted January 27 Author Share Posted January 27 Hi Lee D, any luck on finding solution here. I tried this morning to activate my license no luck still. Please advise thanks 27 days & counting.. Quote Link to comment Share on other sites More sharing options...
Stann Posted January 30 Author Share Posted January 30 Hi Lee D, any luck on finding solution here. I tried this morning to activate my license no luck still. Please advise thanks Quote Link to comment Share on other sites More sharing options...
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