Large File won't Open

[SRThomp]

•   What is your operating system and version : Windows 11, 
•    Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) Turned off and same result.
•    What happened for you (and what you expected to happen). Most of my other files will open, but a VERY important one tries to open and then CRASHES the entire program. 
•    Provide a recipe for creating the problem (step-by-step what you did).
•    Screenshots (very handy) or a screen capture/video. No shots, it  just closes
•    Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers.
•    Did this same thing used to work and if so have you changed anything recently? (software or hardware). I have not tried to open since the V2.1 upload. I created all 287 pages in the original program. I opened it and saved in new version so it will not open in V1 anymore. (new features)

 

I rolled back to 2.2 and it opened, therefore I am going to leave it  at the prior version. 

[NathanC]

Hi @SRThomp,

Could you possibly provide us with the problem file along with a recent crash report after you've attempted to open the file? If you do not wish to share it publicly I have included a private upload link below.

Upload link: https://www.dropbox.com/request/RshjYanBSHkCQ1owQ4CA

Many thanks

[2ChainShane]

On 1/2/2024 at 3:42 PM, NathanC said:

Hi @SRThomp,

Could you possibly provide us with the problem file along with a recent crash report after you've attempted to open the file? If you do not wish to share it publicly I have included a private upload link below.

Upload link: https://www.dropbox.com/request/RshjYanBSHkCQ1owQ4CA

Many thanks

I have the same problem can I still send you my file and crash report?

[NathanC]

1 hour ago, 2ChainShane said:

I have the same problem can I still send you my file and crash report?

Sure, if you could upload the files to the link below and let me know when they are uploaded that would be great.

https://www.dropbox.com/request/rHfa52AKwrVBI3aCXkfg

In addition, could you confirm which app version you're running along with your OS version?

Thanks

[2ChainShane]

Affinity V2.3, Windows 11. 22H2 (22621.2861). Thank you so much. uploaded now. file was perfectly fine then I started to make changes to the Master and general spelling errors. Thats when it started crashing.

[NathanC]

Through some trial and error using the Document > Add pages from file function I've managed to recover the contents of your document and keep it open without any further crashes, however unfortunately page 14 was not recoverable as that appears to be the source of the problem so this page will need re-creating. The crash report indicates towards a problem with an object's transform/position on the spread but I'll do some more poking. 

I've PM'd you a link to the recovered file.

[2ChainShane]

you are an incredible blessing dude thank you sooooooo much!!!

pg14 wasn't even significant. I am so relieved. Let me know how I can buy you a thank you coffee or beer!

[SRThomp]

The only thing that worked for me was to revert to the previous version. I am patiently waiting for a more stable update.