CreativeCortex Posted November 15, 2023 Posted November 15, 2023 (edited) Designer 2.2.1 I open a file containing text, vector elements and raster elements with 32bit transparency. I choose FILE > SAVE AS. The mouse wheel spins a few times, then the program closes without any error window. It does not happen to a new document. The document it does happen to was being edited a week ago without problems. Description: What is your operating system and version: Processor 11th Gen Intel(R) Core(TM) i5-11300H @ 3.10GHz 3.11 GHz Installed RAM 32.0 GB (31.8 GB usable) System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 11 Home Version 22H2 Installed on 24/02/2023 OS build 22621.2715 Experience Windows Feature Experience Pack 1000.22677.1000.0 Display adapters: - Intel Iris Xe - NVIDIA GeForce GTX 1650 Is hardware acceleration (in Preferences > Performance) ON or OFF ? Have tried it both ways. Get the same result with and without hardware acceleration. What happened for you (and what you expected to happen) I choose FILE > SAVE AS. The mouse wheel spins a few times, then the program closes without any error window. I expect a file dialogue allowing me to set file name and save location. Did this same thing used to work and if so have you changed anything recently? (software or hardware) There was a Windows Update this morning 5. Attempted remedy: Tried switching to non-hardware accelerate - no joy. Tried increasing the amount of Ram Available - no joy. UPDATE: - 'Save As Package' seems to work ok. Just 'Save As' causes the crash. Edited November 15, 2023 by CreativeCortex Added more information. Quote
CreativeCortex Posted November 15, 2023 Author Posted November 15, 2023 SOLVED [Kind of] This problem is related to using Google Drive with Windows. If you open a file not in Google Drive for Windows, then there is no crash when using 'Save As'. Quote
Staff stokerg Posted November 15, 2023 Staff Posted November 15, 2023 Hi @CreativeCortex, I've tried replicating this and haven't been able to on my Windows 11 laptop. Could you attach your crash report, to find the report see here and if you could upload the afdesign file you are working on to our Dropbox here, I'll try to replicate it with your file Quote
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