Metadata

[Alexandre Valensi]

Hello everyone ! How are you doing today 🙂

 

I put this message because I have a big issue.

 

I'm using the V2 of Affinity Photos, Designer and I would like to know what does this message means please ?

Each time I want to save as a PNG file I have this message, I save in somewhere sometimes it's working 😞 

I'm a little bit confuse.

 

Thanks by advance.

 

Alex

[NathanC]

Hi @Alexandre Valensi,

This message can indicate that the app is having a problem embedding the document's metadata in the final file when exporting to PNG, if the metadata of your exported .PNG is not a concern or required, you should be able to untick 'Embed metadata' in the 'Advanced' section of the PNG export menu which will allow the export to complete without any further problems.

Alternatively if you could provide a copy of the problem .afdesign file we can take a look and see if the cause can be identified.

[walt.farrell]

I think it could also indicate that the cloud service managing that folder ("Creative Cloud Files") is somehow interfering with the writing of the metadata. In that case, Exporting to a different folder, not managed by a cloud service, might work. You could then manually copy the file to your desired destination.

 

 

[Alexandre Valensi]

Hi @walt.farrell thanks for your answer, I have an Onedrive folder who is always here as well I deleted OneDrive not proprely so many it's this problem you're talking about.

Because all my files likes Davinci or After Effect work very well when I save it 🙂 

 

[walt.farrell]

2 minutes ago, Alexandre Valensi said:

I have an Onedrive folder who is always here as well I deleted OneDrive not proprely so many it's this problem you're talking about.

I don't know if that would do it. Have you tried saving to a folder that is not managed by any cloud services?

[Alexandre Valensi]

All my files are save into the Dropbox I would like also to remove Dropbox proprely but I think I will lose my files but I need to put in the external hard driver in case off 🙂 

 

[Alexandre Valensi]

Hi @NathanC ! 

I check the box it's seem working thanks ! Wait and see in case off I will put a message if the pop-up coming back