level lever gets stuck

[srg]

As shown lever of level layer gets occasionally stock. Saving and reopening the file seems to restore lever mobility.

[srg]

Sorry, cannot upload recording. 

 

[Dan C]

Hi @srg,

12 hours ago, srg said:

As shown lever of level layer gets occasionally stock

Unfortunately I'm not certain what you mean by this - can you please try uploading your recording to the below link for me instead?

https://www.dropbox.com/request/vFnzL07cxgwIZcfCcmIL

Once uploaded, please let me know here

[srg]

3 hours ago, Dan C said:

Hi @srg,

Unfortunately I'm not certain what you mean by this - can you please try uploading your recording to the below link for me instead?

https://www.dropbox.com/request/vFnzL07cxgwIZcfCcmIL

Once uploaded, please let me know here

Uploaded

 

[Dan C]

Many thanks for providing that for me!

I've been unable to replicate this here in my testing thus far - can you please confirm:

• Does this happen in any document, or only certain ones?
• What version of macOS are you running?
• What are your mac specs?
• Under Affinity Photo 2 > Settings > Performance, what are your settings?

[srg]

20 minutes ago, Dan C said:

Many thanks for providing that for me!

I've been unable to replicate this here in my testing thus far - can you please confirm:

• Does this happen in any document, or only certain ones?
• What version of macOS are you running?
• What are your mac specs?
• Under Affinity Photo 2 > Settings > Performance, what are your settings?

It happens occasionally and it happened with previous version of AP and macOS

Problem with metal computing seems to have been here for years. How is that possible?

[Dan C]

Thanks for providing that for me - I've tested this on both an Intel and 'M' based mac in Photo and I'm still unable to replicate the behaviour unfortunately. Can you provide a sample document that shows this on your end, to see if this allows me to replicate?

On 8/18/2023 at 5:48 PM, srg said:

Problem with metal computing seems to have been here for years. How is that possible?

AFAIK, Metal rendering is used for the canvas within the Affinity app and I don't believe it affects the UI, as shown in your recording - therefore I do not think that Metal acceleration is related to this report

[srg]

I cannot at the moment because as I said, saving and reopening the file solves the problem

[Dan C]

Thanks for confirming, unfortunately without being able to replicate this issue internally and without a sample document showing this issue we'd be unable to report this to our developers at this time.

However to be certain, I have requested that other team members internally test this across a range of macOS devices to see if we can trigger this issue, allowing us to report it to our dev team.

Although I appreciate you cannot provide a document which shows this, do you recall the most recent steps before this issue occurs? It may be that the workflow you are following before the issue appears is the trigger, which I may not be following exactly here.

Thanks once again!