Luigi Casaretto Posted August 17, 2023 Posted August 17, 2023 I set up a new account, paid $69 through apple and I can't seem to get an email from you guys to get activate my account. I tried to password reset as well and got no response. I just need a log-in. I never received a welcome email or anything to set up my account. I was using the trial for a bit and paid for the full version of Affinity Designer 2 through the apple store and now I can't set up or get a license I have a project due tonight and I really need to be able to access my files. Luigi Quote
Luigi Casaretto Posted August 17, 2023 Author Posted August 17, 2023 I solved the problem on my own. I reinstalled and checked the Need Help section for users who bought through apple store. Really not intuitive, you guys might want to work on that process from trial to activation, it's a crappy customer journey. emmrecs01 1 Quote
Staff StevenS Posted August 17, 2023 Staff Posted August 17, 2023 Hi @Luigi Casaretto, welcome to the Affinity forum. Thank you for the follow-up on your issue, that is fantastic news and it is great that you were able to find the Need Help section that we added helpful in resolving this. We'd also like to thank you for your feedback, we are always to looking to improve our apps where we can. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
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