Dustin_Photos Posted July 18 Share Posted July 18 trying to open a .heic file in ap. crashes every time. trying on two different computers. please help. thank you. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted July 18 Share Posted July 18 Which version of APh? I downloaded a sample from here and had no problem opening it in APh 2. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") running Affinity Photo and Designer (iOS 17.1) version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
walt.farrell Posted July 18 Share Posted July 18 52 minutes ago, Dustin_Photos said: trying on two different computers. What OS do they use? Can you share one of the files that does this with us? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.1.2, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
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