Jiri Skryja Posted July 10, 2023 Share Posted July 10, 2023 Hello, I can't login in Affinity photo App, I am getting following error: Received HTTP code 407 from proxy after CONNECT. I took a look and there were some threads with same problem, so I allow this URLs on our proxy. Am I missing something? Or what could I do? Thank you.^https?://([A-Za-z0-9.-]*\.)?serif\.com^https?://([A-Za-z0-9.-]*\.)?serifservices\.com^https?://([A-Za-z0-9.-]*\.)?amazonaws\.com Quote Link to comment Share on other sites More sharing options...
GaryLearnTech Posted July 10, 2023 Share Posted July 10, 2023 Hi @Jiri Skryja and welcome to the forums. I've just compared your list with the entries in my own firewall (Little Snitch). I'd suggest that you try creating an entry for "seriflabs.com" – in addition to the three you've listed. If that doesn't do the trick, there must be something else - and I'm sure one of the more experienced regulars will be along soon and put us right if that's the case. 😀 Quote —— Gary —— Photo/Designer/Publisher: Affinity Store, v2.4.n release Mac mini (M1, 2020), 16GB/2TB, macOS Ventura 13.4.1(c) • MacBook Pro (Intel), macOS Ventura • Windows 10 via VMware Fusion • iOS: current release Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 10, 2023 Staff Share Posted July 10, 2023 Hi @Jiri Skryja, Welcome to the Affinity Forums & sorry to hear you're having trouble! Our FAQ (linked below) recommends the following URLs are added to your proxy/firewall whitelist: https://affinity.api.serifservices.com https://affinity.serif.com If you're still having trouble, please run the Connection Checker (as described in the second post in the above FAQ) and attach a copy of your .MD file results here. Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Jiri Skryja Posted July 11, 2023 Author Share Posted July 11, 2023 15 hours ago, Dan C said: Hi @Jiri Skryja, Welcome to the Affinity Forums & sorry to hear you're having trouble! Our FAQ (linked below) recommends the following URLs are added to your proxy/firewall whitelist: https://affinity.api.serifservices.com https://affinity.serif.com If you're still having trouble, please run the Connection Checker (as described in the second post in the above FAQ) and attach a copy of your .MD file results here. Many thanks in advance Hello, I am using Affinity Photo 1.10.6.1665 it's enough for my basic use. But still same with connectivity. Where can I find Check connectivity button? Or some log? Thank you. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 11, 2023 Staff Share Posted July 11, 2023 Thanks for confirming that for me, unfortunately the Affinity V1 app does not include this connectivity checker option. Can you please provide a screenshot showing the exact error message you are seeing? As I have not heard of this showing in V1 previously. Are you able to access the https://affinity.serif.com/ site through a web browser? ________________ Please note that signing into 'My Account' within the app simply allows you to download and install purchased add-on packs. If you do not have any add-ons purchased, there is no need to sign into this dialog. Alternatively, you can manually download and install any add-ons into the Affinity app, without the use of My Account from the following link - https://store.serif.com/account/downloads/ Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.