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Crash in Affinity Photo on Windows 11


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I was in the process of selecting a second layer while working on a 3 MB jpg, not previously edited, when the app crashed. I had been in the app barely 3 minutes and hadn't yet saved the image. The first layer was a levels layer with Normal blend.

This has been happening to me ever since I first licensed Affinity Serif 3 years ago although I've never reported it. Periodically I try to edit an image, but I have never gotten beyond the first steps before Photo crashes, so I've turned to other image editing applications. No other application (of any sort) has ever crashed on my installation of Windows 11.

There is nothing in the Affinity reports directory. The Windows Event Log for the crash is pasted below.

I'd appreciate some advice. Thanks,

Lupus lupus

Environment

Computer: LG Gram 17" with 2 x Samsung 500GB SSD
Processor    Intel Core i7-8565U
Video:   Intel(R) UHD Graphics 620

OS Name    Microsoft Windows 11 Home
Version    10.0.22621 Build 22621
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    15.8 GB
Available Physical Memory    2.45 GB
Total Virtual Memory    33.8 GB
Available Virtual Memory    4.97 GB
Page File Space    18.0 GB

Windows Event Log entry

- System
   
- Provider
      [ Name] Application Error
      [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
   
  EventID 1000
   
  Version 0
   
  Level 2
   
  Task 100
   
  Opcode 0
   
  Keywords 0x8000000000000000
   
- TimeCreated
      [ SystemTime] 2023-06-20T00:59:17.2206461Z
   
  EventRecordID 45858
   
  Correlation
   
- Execution
      [ ProcessID] 14784
      [ ThreadID] 33236
   
  Channel Application
   
  Computer Gram
   
- Security
      [ UserID] S-1-5-21-3145464038-3110805893-506303069-1001
- EventData
    AppName Photo.exe
    AppVersion 1.10.6.1665
    AppTimeStamp 63862c10
    ModuleName igdrcl64.dll
    ModuleVersion 0.0.0.0
    ModuleTimeStamp 5c5c5801
    ExceptionCode c0000409
    FaultingOffset 00000000002245bd
    ProcessId 0xabe8
    ProcessCreationTime 0x1d9a31176227f30
    AppPath C:\Program Files\Affinity\Photo\Photo.exe
    ModulePath C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbff44d34c6d2101\igdrcl64.dll
    IntegratorReportId 4cb4df3e-a039-43a2-a3ef-2b96fc399226
    PackageFullName  
    PackageRelativeAppId  
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Hi @Lupus lupus and welcome to the forum.

Please disable the OpenCL hardware acceleration in Affinity Photo. You can find this under Edit -> Preferences  -> Performance.
 

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.3.1 & Beta 2.(latest)
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