Crash in Affinity Photo on Windows 11

[Lupus lupus]

I was in the process of selecting a second layer while working on a 3 MB jpg, not previously edited, when the app crashed. I had been in the app barely 3 minutes and hadn't yet saved the image. The first layer was a levels layer with Normal blend.

This has been happening to me ever since I first licensed Affinity Serif 3 years ago although I've never reported it. Periodically I try to edit an image, but I have never gotten beyond the first steps before Photo crashes, so I've turned to other image editing applications. No other application (of any sort) has ever crashed on my installation of Windows 11.

There is nothing in the Affinity reports directory. The Windows Event Log for the crash is pasted below.

I'd appreciate some advice. Thanks,

Lupus lupus

Environment

Computer: LG Gram 17" with 2 x Samsung 500GB SSD
Processor    Intel Core i7-8565U
Video:   Intel(R) UHD Graphics 620

OS Name    Microsoft Windows 11 Home
Version    10.0.22621 Build 22621
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    15.8 GB
Available Physical Memory    2.45 GB
Total Virtual Memory    33.8 GB
Available Virtual Memory    4.97 GB
Page File Space    18.0 GB

Windows Event Log entry

-

System

- Provider       [ Name] Application Error       [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated       [ SystemTime] 2023-06-20T00:59:17.2206461Z

EventRecordID 45858

Correlation

- Execution       [ ProcessID] 14784       [ ThreadID] 33236

Channel Application

Computer Gram

- Security       [ UserID] S-1-5-21-3145464038-3110805893-506303069-1001

-

EventData

AppName

Photo.exe

AppVersion

1.10.6.1665

AppTimeStamp

63862c10

ModuleName

igdrcl64.dll

ModuleVersion

0.0.0.0

ModuleTimeStamp

5c5c5801

ExceptionCode

c0000409

FaultingOffset

00000000002245bd

ProcessId

0xabe8

ProcessCreationTime

0x1d9a31176227f30

AppPath

C:\Program Files\Affinity\Photo\Photo.exe

ModulePath

C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbff44d34c6d2101\igdrcl64.dll

IntegratorReportId

4cb4df3e-a039-43a2-a3ef-2b96fc399226

PackageFullName

PackageRelativeAppId

[Komatös]

Hi @Lupus lupus and welcome to the forum.

Please disable the OpenCL hardware acceleration in Affinity Photo. You can find this under Edit -> Preferences  -> Performance.
 

[Lupus lupus]

Thanks. I’ll try that.