I was in the process of selecting a second layer while working on a 3 MB jpg, not previously edited, when the app crashed. I had been in the app barely 3 minutes and hadn't yet saved the image. The first layer was a levels layer with Normal blend.
This has been happening to me ever since I first licensed Affinity Serif 3 years ago although I've never reported it. Periodically I try to edit an image, but I have never gotten beyond the first steps before Photo crashes, so I've turned to other image editing applications. No other application (of any sort) has ever crashed on my installation of Windows 11.
There is nothing in the Affinity reports directory. The Windows Event Log for the crash is pasted below.
I'd appreciate some advice. Thanks,
Lupus lupus
Environment
Computer: LG Gram 17" with 2 x Samsung 500GB SSD
Processor Intel Core i7-8565U
Video: Intel(R) UHD Graphics 620
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 2.45 GB
Total Virtual Memory 33.8 GB
Available Virtual Memory 4.97 GB
Page File Space 18.0 GB
Windows Event Log entry
-
System
-
Provider
[ Name]
Application Error
[ Guid]
{a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID
1000
Version
0
Level
2
Task
100
Opcode
0
Keywords
0x8000000000000000
-
TimeCreated
[ SystemTime]
2023-06-20T00:59:17.2206461Z
EventRecordID
45858
Correlation
-
Execution
[ ProcessID]
14784
[ ThreadID]
33236
Channel
Application
Computer
Gram
-
Security
[ UserID]
S-1-5-21-3145464038-3110805893-506303069-1001
-
EventData
AppName
Photo.exe
AppVersion
1.10.6.1665
AppTimeStamp
63862c10
ModuleName
igdrcl64.dll
ModuleVersion
0.0.0.0
ModuleTimeStamp
5c5c5801
ExceptionCode
c0000409
FaultingOffset
00000000002245bd
ProcessId
0xabe8
ProcessCreationTime
0x1d9a31176227f30
AppPath
C:\Program Files\Affinity\Photo\Photo.exe
ModulePath
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbff44d34c6d2101\igdrcl64.dll
IntegratorReportId
4cb4df3e-a039-43a2-a3ef-2b96fc399226
PackageFullName
PackageRelativeAppId