2.1.0 crashes all the time

[Jax355]

Hi there, I tried Publisher as a good alternative to Indesign and I found it very useful. But, the software (2.1.0) crashes all the time. It is the buggiest software I've ever seen. No matter what you do: Move elements, crash. Edit text, crash. Create assets, crash. It drives me crazy.

Dont get me wrong, the function of the software seems to be great but with that kind of stability issues I can't work with.

As I see here in the forum, there seems to be a lot of stability issues with 2.1.0. What can I do?

Best regards,
Jax

Crash report.txt

Edited June 12, 2023 by Jax355
Add crash report

[MikeTO]

Hi @Jax355 and welcome to the forums. Have you tried turning off metal? Go to Affinity Publisher 2 > Settings > Performance and uncheck Hardware Acceleration > Enable Metal Compute Acceleration. Then click Close and restart Publisher. After it restarts, go back to that same screen and change Display from Metal to OpenGL. That should probably solve most of your issues.

Cheers

[Jax355]

Hi Mike,

I had already tried different performance settings and it was still the same. 

Now, I tried the exact way you mentioned. First disable hardware acceleration, select metal, restart and then back to OpenGL. It seems that help. No issues the last half an hour. Thank you for that!

Cheers,
Jax

[awesome13]

what is happening? It is not even opening?

[awesome13]

My version is crashing when i simply open it and It also if i can get it to open after many trials, if i scroll between desktops, it crashes. and it doesnt last anyway more than seconds. i cant make any edits and if i toggle between photo and designer it doesnt work as well.

[MikeTO]

2 hours ago, awesome13 said:

My version is crashing when i simply open it and It also if i can get it to open after many trials, if i scroll between desktops, it crashes. and it doesnt last anyway more than seconds. i cant make any edits and if i toggle between photo and designer it doesnt work as well.

If you're unable to launch Affinity, try restarting your Mac. If that doesn't solve it, then try starting the app while holding down the Ctrl key (you actually have to press and hold Ctrl just after clicking the app icon or else a context menu will appear). When you launch it with Ctrl, Affinity will ask if you want to delete your user defaults. Just leave everything as is and click the Clear button. Hopefully that will solve the issue for you.

[awesome13]

4 hours ago, MikeTO said:

If you're unable to launch Affinity, try restarting your Mac. If that doesn't solve it, then try starting the app while holding down the Ctrl key (you actually have to press and hold Ctrl just after clicking the app icon or else a context menu will appear). When you launch it with Ctrl, Affinity will ask if you want to delete your user defaults. Just leave everything as is and click the Clear button. Hopefully that will solve the issue for you.

DAAAAAM!! It worked ??? you are a saviour . thanks a lot.

[Jax355]

Hi there,

while I'm very happy with the workaround from @MikeTO yesterday, unfortunately the crashes continue today and nothing really helped.

Sadly the programm is total useless for me at the moment.

[Pauls]

Could you supply us with a file that is in use when the app is crashing and some actions that cause the app to crash please

[Jax355]

Hi @Pauls,

it happens on various actions like insert an asset, formatting text, do some drag and drop and so on. Unfortunately I can't you provide the file public. Do you have an email so I can send it to you? 

Cheers
Jan

[Pauls]

Certainly please use this link to upload the file

[Jax355]

@Pauls thanks a lot. I uploaded the file and a and a short screen record, so you can see the behavior.

[Pauls]

I've managed to recreate the crash changing the case of the running header field but I cant recreate the other crashes. Would it be possible to get the crash report (from the console app) when those occur ?

[Jax355]

Hi @Pauls,

please find the logs (crash report and console log) attached. This recent crash happend while I'm insert an asset (picture frame).

Cheers

Jan

crashlog.txt console_log.txt

[Pauls]

Looks like a very similar issue - have you got running headers grouped with shaped objects, frames ?

[Jax355]

Hi @Pauls,

exactly there is a grouped running header with shaped object.

[Affinity Info Bot]

The issue "Running header field - changing case causes crash" (REF: AFB-7809) has been fixed by the developers in internal build "2.2.0.1881".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.