incorrect work with photos from iphone (any model)

[DMYTRO.S]

Hello team!

 With version 2.1.0 I ran into the following problem: any photo taken with the iPhone and opened in the application gives a gray shade that covers the entire workspace with the photo and it disappears from time to time, but it is not possible to work with photos. If you open any other example photo, then everything is displayed correctly. Unfortunately, I cannot fix the second case (when there is a gray layer), it is not displayed in the screenshots.

I'll try to describe it in words: the area near the photo is grayer and the photo itself is too. If I move the cursor over this window, it sometimes disappears and is displayed correctly. If you open the files taken not with iPhone, everything is fine.

 

What need to do from my side? Can't work at all.

 

UPD: added video file. Thanks for time and helping.

 

Edited May 21 by DMYTRO.S

[DMYTRO.S]

Any help or support?

[stokerg]

Hi @DMYTRO.S,

I'm not able to replicate this on my Mac running Ventura with a JPG from my iPhone X or with a JPG from iPhone Pro 12.  Could you upload the image used in your screen recording to our Dropbox here:  https://www.dropbox.com/request/QFeMguZAuhXAthg2Rw83 and i'll see if i get the same issue.  Also, which version of MacOS are you running?

[DMYTRO.S]

39 minutes ago, stokerg said:

Hi @DMYTRO.S,

I'm not able to replicate this on my Mac running Ventura with a JPG from my iPhone X or with a JPG from iPhone Pro 12.  Could you upload the image used in your screen recording to our Dropbox here:  https://www.dropbox.com/request/QFeMguZAuhXAthg2Rw83 and i'll see if i get the same issue.  Also, which version of MacOS are you running?

Hello dear. On my side I have Macbook Air M2 macOS Ventura 13.3.1 (a)

I have already deleted the application many times, installed it again, selected different color profiles, and so on. I tried two different monitors + a built-in laptop screen. The behavior is like on a video file and this is only with photos received on the iPhone. The problem is that 70% of the operational working shooting I do just on the iPhone.

Can't download file to your Dropbox

 

Pls try this link and attached file

https://drive.google.com/file/d/13sCF6FtpcBdgyUog3sKxL84w4D0JiZXQ/view?usp=share_link

 

IMG_6280.jpeg.zip

Edited May 22 by DMYTRO.S

[stokerg]

Hi @DMYTRO.S,

I still can't replicate it with your image.  Right now i only have access to a M1 MacBook Air, I'll need to re-test when I'm with our M2 MacBook.

With Affinity closed, can you just try going into System Settings>Display and if 'Automatically adjust brightness' is enabled, disable that and then start Affinity and try opening your image again and let me know if you get the issue again.

[Hangman]

I believe the issue is to do with the Apple Wide Colour Format used on the iPhone as it has been reported before here, though not really resolved...

there is also mention of something similar on Apple's forum...

[stokerg]

Thanks, @Hangman, that certainly is the issue!

@DMYTRO.SYou can work around this for now by doing the following in Affinity, navigate to Affinity Photo 2 > Preferences > Performance and disable Metal Hardware Acceleration, close Preferences and you'll be asked to restart Affinity.  Once restarted, open your image and it should display fine now  

 

[DMYTRO.S]

18 hours ago, stokerg said:

Thanks, @Hangman, that certainly is the issue!

@DMYTRO.SYou can work around this for now by doing the following in Affinity, navigate to Affinity Photo 2 > Preferences > Performance and disable Metal Hardware Acceleration, close Preferences and you'll be asked to restart Affinity.  Once restarted, open your image and it should display fine now  

 

Yes, it's work for me. Thanks a lot.