Filter/Adjustment Properties Pop Up on the Pen Display, Even When It Is Off

[Mr. Doodlezz]

Hey there,

very similar to another much older thread, I have a problem with filter/adjustment windows opening on a different display, a pen display to be precise, instead of the expected main screen. Most of the time, especially when precision is needed, the pen display is turned off but remains connected to the computer.

Resetting Studio, as suggested in the mentioned thread, only works if done via Master Reset (holding a specific key while launching the application), and even then only the first time a filter/adjustment is clicked. After the first time it behaves as above.

It's incredibly frustrating because, you have to switch focus to another screen and turn it on (because it doesn't matter whether it's on or off!) while you're working on the main one every single time and leave it running just to move the properties window over to the main screen.

Some information about hardware:

OS: Windows 10 Home, Version 21H2
Pen Tablet Modell: HUION Kamvas 13 GT-133
Pen Tablet Driver: Driver_15.7.4.183

The expected main screen is connected via DVI, the pen display is connected via HDMI + USB for input.

Something I noticed: The expected main screen is shown as »2«, the pen display as »1« in the system's monitor settings – but I can't reassign these numbers, and I'm not sure they actually reflect the primary and secondary monitors. I assume that the taskbar would actually act as an indicator of what the primary and secondary monitors are, and since it's on my regular monitor, I assume it was the primary monitor.

If anyone could help me solve this problem it would be greatly appreciated as it is slowly but steadily draining my creative juices. 🪫

Cheers!

Edit: This affects the whole suite, not just Photo!

[Callum]

Hi Mr Doodlezz,

Please could you try this in the latest beta build to see if the issue still occurs?

Thanks
C

[Mr. Doodlezz]

5 hours ago, Callum said:

Hi Mr Doodlezz,

Please could you try this in the latest beta build to see if the issue still occurs?

Thanks
C

Hey @Callum,

Unfortunately yes, this is still happening in the latest beta of Photo and Designer. 🤔
Presumably Publisher as well but havent installed the beta for it.

I'm not very good at recording screens on Windows, otherwise I would have provided a clip.
But I don't think it would work anyway, because it would have to capture two screens at once, and I'm not sure how to set that up, to be honest. 😅

Thanks for your reply!

[Mr. Doodlezz]

Here is a step-by-step guide for replicating the issue:

Required hardware: Two monitors or one monitor and a pen display similar to the model above.
Required software: Affinity Photo/Designer/Publisher, latest official release and/or latest beta release.
Required monitor configuration/arrangement: See screenshot above.

Steps for replicating the problem:

1. Launch application, for example Affinity Photo.
2. Open existing document or create a new document.
3. Create a new layer.
4. Apply Live Adjustment or Live Filter to the new layer.
   1. The properties window with various settings for the Live Adjustment or Live Filter automatically opens as expected on the main screen right next to the Layers palette.
5. Select the parent layer or another layer to get the property window to disappear.
6. Click on the Live Adjustment or Live Filter again.
   1. The properties window with various settings for the Live Adjustment or Live Filter automatically opens unexpectedly on the second screen directly at the top of the screen, regardless of whether it is currently switched on or not.

Edited April 24, 2023 by Mr. Doodlezz
Strangely enough, only Live Filters seem to be affected. Live adjustments work as expected!

[Mr. Doodlezz]

@Callum, any news regarding this issue? It's been a couple of weeks now and I still have to deal with this issue every day.

[Callum]

On 6/27/2023 at 9:01 PM, Mr. Doodlezz said:

@Callum, any news regarding this issue? It's been a couple of weeks now and I still have to deal with this issue every day.

Apologies for not getting back to you sooner. I don't have any updates for this right now unfortunately however I will chase this up tomorrow when most teams are back in the office as most have left for the day unfortunately.

[Mr. Doodlezz]

On 6/29/2023 at 6:37 PM, Callum said:

Apologies for not getting back to you sooner. I don't have any updates for this right now unfortunately however I will chase this up tomorrow when most teams are back in the office as most have left for the day unfortunately.

@Callum, do you have any update on this issue? (I haven’t tried the latest beta yet.)

[Mr. Doodlezz]

It's been a couple of months now and I still have this issue everyday, all latest updates installed.
@Callum, I'd really like an update on this, if there is any. You initially said you'd address it end of June, but there wasn't any update since. 😐

[Mr. Doodlezz]

@Callum anyone there? Still waiting for an answer and the issue still isn't resolved and by now is annoying as hell.

[Callum]

Apologies for the delayed response, this is something that is still with our developers to be fixed.

[Mr. Doodlezz]

@Callum alright, so there's probably no estimate, right?

Anyway, thanks for your response and happy New Year. 😉