Affinity apps become non responsive on macOS

[B·Ware]

All of my Affinity apps have become non responsive when Open, Export, Save, or Save As are chosen. I have tried restart, reset, reinstall, etc. macOS 13.3.1 on M1 iMac

[MikeTO]

Try restarting an Affinity app while holding down Ctrl and then clearing your user data.

Good luck

[B·Ware]

Clearing data does not help. The apps hang on save, save as, and export for about 30 seconds.

[NathanC]

Hi @B·Ware,

- Have you tried disabling Hardware Acceleration from within the app (Under Preferences > Performance) and then restarting the app to see if this has any impact?

- When you cleared the app data via a CTRL runup, did you try checking all the boxes (Excluding De-activate) for a full factory reset of the app?

- To help rule out any issues caused by a 3rd party app running or your local user account, you could also try creating a new temporary Mac user and then running the apps from that particular user. https://support.apple.com/en-gb/guide/mac-help/mchl3e281fc9/mac

- If it still continues, could you check what CPU/Memory usages are being reported as in Activity Monitor whilst the app is frozen? Also, does it eventually recover and allow you to continue?

[B·Ware]

Unchecked Enable Metal compute acceleration in Settings to no avail.

Cleared everything except deactivate via CTRL sunup to no avail.

CPU usage for fileproviderd is 115%

[B·Ware]

Could this be due to some change in macOS security per 13.3.1?

[B·Ware]

Well now, everything is fine while logged into macOS Guest user.

 

[NathanC]

28 minutes ago, B·Ware said:

Could this be due to some change in macOS security per 13.3.1?

Not as far as I'm aware, my M1 mini is also running 13.3.1 without this problem.

Also, I'm guessing your apps are correctly installed and being launched from the local 'Applications' folder on your Mac?

3 minutes ago, B·Ware said:

Well now, everything is fine while logged into macOS Guest user.

That's a step in the right direction which indicates it could be a particular app or service running on your local user which isn't on the guest account, the Fileproviderd is a MacOS (not Affinity) process related to file management and cloud services, are you using any Cloud storage services?

 

[B·Ware]

Right you are! The fileproviderd process is iCloud evoked. I quit the process in Activity Monitor. Now Affinity is behaving (although fileproviderd still uses high CPU). Thanks for the direction!

[B·Ware]

The real culprit was Dropbox. It had not updated to the new Mac folder scheme (Library>CloudStorage).