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Posted

Hi, are you referring to the white space next to the umbrella at the bottom right corner? If so, could you please share the document for this? You wouldn't have to share the entire page, just that one umbrella shape that produces the problem.

Cheers

Posted

My last export was normal, but after changing the size, the export made an error

The background is white, but the export turns black.

The image is a link, not an embedded image

And I exported images in png and other formats without any errors

I use Google translation, so the expression may not be very accurate

 
 

 

ZLZXV`]KZKOI2M0$3_7IOG3.png

Posted

Many thanks for providing your file @DDD - I can confirm that I'm able to replicate this issue here, it appears to occur when selecting a Colour Profile to be embedded with the JPEG export:

 
Note that in the above recording, once a colour profile has been selected in this list, the export preview changes. Once this profile has been selected, selecting 'Use Document Profile' does not return the export to be correct - I have to reselect the 'JPEG (Best Quality)' Preset in order to resolve the issue.

I will be logging this with our developers now for further investigation, in the meantime I would recommend exporting without selecting this colour profile to be embedded, as I'm able to adjust both the Quality value and size of the export without this occurring if the profile is not selected.

I hope this helps :)

Posted

Apologies, in further testing I believe there is more happening here.

I can see that your JPEG 'Matte' is set to CMYK 0,0,0,100 - but this only applied when selecting the Colour Profile to be embedded and the UI does not reflect this correctly.

If you select the Colour Profile to be embedded, then change the Matte value to 0,0,0,0 you should find this exports as expected, and includes the colour profile as required - 

 
I'll be investigating this further and reporting to our developers to be resolved ASAP :)

  • Staff
Posted

The issue "JPEG Export defaults to CMYK 0,0,0,100 Matte when selecting a colour profile to be embedded, UI fails to reflect and sliders do not function" (REF: AFP-6113) has been fixed by the developers in internal build "2.1.0.1781".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

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