Publisher : Troubles with text tool from PC to MAC

[Coraline]

Hi, 

We are a team of 3, one of us is using MAC, me and the last one are using PC's. We are constantly working on the same files, each in turn, to check and update information, translate text or correcting pictures before sending to print.

Particularly since the V2, we are constantly facing the same problem with the text tool : when opening the file on MAC some text fields appear smaller then how they were created on PC and the last words are missing. That will surely lead to big problems.

Does somebody know what setting we have to adjust to avoid this lack of compatibility ? 

Thank you for your help  

[GarryP]

Welcome to the forums @Coraline

Can you show us two full-screen screenshots please?

One on Windows and the other on Mac where each shows the same part of the document where the problem is.

It would also help, in both screenshots, if you could have the text insertion cursor at the place where the problem is in the Frame Text layer, and include the Layers Panel, Character Panel and Paragraph Panel in each screenshot. (Even if the text insertion cursor is visible in your screenshots, tell us where it is anyway.)

My attached example gives you an idea of what we need (for starters), where the ‘problem’, in my case it’s not real, is just before the end of the line “They must infallibly perish!”.

Note: Also, please check to see if the font(s) you are using in the document, as installed on each system, are exactly the same – save version number exactly.

[Coraline]

Thanks for the help ☺️

We just had a look, the fonts are exactly the same, but we noticed that they are .otf, is there any chance that MAC treat them a little bit differently than PC ? 

Anyway, here are the screenshots : 

 as it appear on PC

 As it appear on MAC

Edited March 20, 2023 by Coraline

[walt.farrell]

1 hour ago, Coraline said:

Anyway, here are the screenshots : 

As @GarryP suggested, full-screen screenshots are often more useful. (Or, at least, the full application window.)

One suggestion for an experiment. Package the file on one system, zip the directory you packaged into, and send the zip file to the other machine. Unzip, and open the .afpackage file.

Does everything look the same then? If so, the fonts are probably not the same on the two systems.

However, I seem to recall a discussion that Mac and Windows treat some default font characteristics differently, and if so, that might also be the cause.

 

[lacerto]

Obsolete.

[Coraline]

1 hour ago, lacerto said:

Another setting that might have effect on the behavior or text on these two platforms is initial advance of the vertical alignment at top of a text frame. This may be so especially if the text was initially imported from e.g. an IDML file and the original file might have used advance that is based on ascent. There might be point in trying one of the other options and see if this fixes the problem:

You win Lacerto ! 

We find out that using "Leading" as Initial advance is the best solution 😀

Many thanks to all 😄