Designer 2.0.4 trouble opening Adobe .ai file

[Hib Halverson]

I have an .ai file created by an unknown, but, presumably, current version of Illustrator. When I open it in Designer 2.0.4 I see only the white background but the file is 1.1Mb. This is on a iMacPro running MacOS 13.2.1

I have Illustrator CS6 on another boot drive which runs Mac OS 10.14.6 and it can open the file properly with that.

 

[Hangman]

Hi @Hib Halverson and welcome to the forums…

When you open the .ai file in Designer do you see any layers in the layers panel?

if you do, select the layers in the layers panel and then take a look at the transform panel to see the X, Y coordinates for your selection and if it shows some bizarre numbers change them to X=0, Y=0 to see whether you can now see your .ai file.

If not, could you upload the file in question so we can take a look to try and determine what the issue is…

[Hib Halverson]

Sorry I took a while to come back here.

No layers in the layers window. All I see is white. This is with an iMacPro on OS13.2.1  If I reboot into OS 10.14.6 and open Illustrator CS, the file is displayed and I can work with it.

File is attached.

Let me know what you think.

SW Section Caravan Logo.ai

[Red Sands]

9 minutes ago, Hib Halverson said:

Sorry I took a while to come back here.

No layers in the layers window. All I see is white. This is with an iMacPro on OS13.2.1  If I reboot into OS 10.14.6 and open Illustrator CS, the file is displayed and I can work with it.

File is attached.

Let me know what you think.

SW Section Caravan Logo.ai 1.04 MB · 2 downloads

Affinity 2.1 beta doesn't open, Photoshop CC 2023 renders nothing.

Vectorstyler, however, that does support AI files somewhat better, did get this far:

[walt.farrell]

I cannot check right now, but my guess would be that the file was not exported in compatibility mode, and does not contain the PDF that Affinity requires.

[Hib Halverson]

Makes sense.

Thanks for the reply. Eventually, if you check for that let me know, please.

[walt.farrell]

22 minutes ago, Hib Halverson said:

Eventually, if you check for that let me know, please.

As far as I can see, there's a very basic PDF container around a bunch of proprietary data that Affinity won't be able to handle. So my best guess is that Compatibility Mode (or whatever the option is named in Illustrator) was not enabled.

[Hib Halverson]

"walt.farrell"...you are freakin' awesome dude!

I fired up my iMacPro on OS10.14.6, opened the file with P'shop CS6, then saved the errant design, giving it a new name and saving in "compatibility mode", then shutdown, restarted in 13.2.1, opened Designer 2.04 and, VIOLA! there was the document ready to be worked on.

Thanks so much for your help!

 

[walt.farrell]

You're welcome, Hib