BJohnsonCreates Posted February 22, 2023 Share Posted February 22, 2023 Hello All, Affinity Photo 2 has started crashing regularly since the latest update. This only seems to happen when selecting a new brush, switching between brush/smudge brush etc. I get the pinwheel of death, and the program becomes "unresponsive" and I have to force quit. I have had this happen on both high-rez files, as well as small 72 dpi files. Is this happening to anyone else? Running on Mac OS 12.6.3. 3.8 GHz 8-Core Intel Core i7 64 GB 2667 MHz DDR4 Illustrating on a Wacom Cintiq Pro 24 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted March 1, 2023 Staff Share Posted March 1, 2023 Hi @BJohnsonCreatesand Welcome to the Forums, Can you first try starting Affinity from Applications, while holding down the Control key and you should get a popup asking if you'd liked to clear some settings. 3 boxes will be ticked and you can just click on Clear. Now try your same workflow again and let me know the results. Also we do have a beta running, so it would also be worth installing the beta and seeing if you encounter the same issues. To take part in the beta, see here. Quote Link to comment Share on other sites More sharing options...
hivoltage Posted April 2, 2023 Share Posted April 2, 2023 I am getting more and more frequent crashing. I am unable to even start edits as the window just closes without warning. The dev team needs to fix this ASAP I am going to try to reinstall the application as there is no easy way to uninstall it. I cannot give a crash bug report because it doesn't generate one. Also I have tried the above moderator suggestion and it still crashes when I try to open a file I saved with the same app. (no later or other versions) Quote Link to comment Share on other sites More sharing options...
hivoltage Posted April 8, 2023 Share Posted April 8, 2023 What gives? I can't get this application to not crash. If I load a new image then select "Adjustments" then click on "Black and white" the program instantly closes. No report at all. Can you guys please help! I can't use it if it will not bother to stay running... I am relying on this to do work and now I am going to have to use another app till you get this fixed!!!!!! Quote Link to comment Share on other sites More sharing options...
Ron P. Posted April 8, 2023 Share Posted April 8, 2023 @hivoltage, welcome to the forums You don't say what OS you're running, or which Affinity app and version. Please try disabling Hardware Acceleration, found in the Preferences>Performance tab. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
hivoltage Posted April 8, 2023 Share Posted April 8, 2023 Sorry. There is no real form or anything that I have seen that tells me what all I need to list. I am running Windows 10, I have a RTX Quadro 4000 and a Quadro M4000 The version I am running is Affinity Photo 2 version 2.04 I turned off acceleration and the error went away. Thanks for the replay. Quote Link to comment Share on other sites More sharing options...
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