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Affinity Photo 2.0.4 won't launch due to unmounted NAS and forcing reset (ctl + Launch) doesn't work


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Posted (edited)

Hello,

My Synology (NAS) went offline due to a power supply failure, and since then I'm unable to launch Affinity Photo 2.0.4, apparently, due to Photo wanting to access that failed volume for recent documents, etc. I tried launching from a different account and Affinity Photo 2.0.4 did launch. So, I went back to my account ,held down the control key, and launched to the reset dialogue to "clear" it from attemting to access "Recent documents" but no luck - it still just sits with the spinning beach ball while it tries to access the disconnected server. You'll see my selections in the attached screen shot - notice how the "clear" button is just stuck in the "pressed" state while I get the attached error message about not being able to connect and the application remains in an unrepsonsive state.

How can I manually clear recent documents and reset Affinity Photo 2.0.4? I'm in a time crunch and I need to use it from my current account before I'll have my NAS running again.

All help is appreciated.

Thank you,
J. P.

Screen Shot 2023-02-13 at 12.28.58 PM.png

Screen Shot 2023-02-13 at 12.34.52 PM.png

Screen Shot 2023-02-13 at 12.38.28 PM.png

Edited by dblflt
Posted

It's a known problem. You might try this suggestion as a workaround: 

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

Thank you @walt.farrell - I missed that on my initial search. Really appreciate the quick reply. While "resetting the app" didn't work the second suggestion worked like a charm and was *exactly* what I was looking for - thanks again.

rm -rf ~/Library/Application\ Support/Affinity\ Photo\ 2/mru.dat

 

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