ShootingStar Posted February 2, 2023 Posted February 2, 2023 Hello. I hope you are enjoying your day so far. I am having an issue that I hope you can help me with. I have Affinity Designer on my new laptop. I can open Affinity Designer but when I go to a new document and hit create, the program closes. I can not use the program at all. It is very frustrating to say the least. I am using Windows 10 Pro. The Hardware Acceleration is not enabled and it still crashes. Attached is one of the most recent crash reports. Please assist in resolving this issue. Thank you 92e413f8-2fa5-4803-96b1-df8fc4f5b5f4.dmp Quote
Staff Pauls Posted February 3, 2023 Staff Posted February 3, 2023 I would suspect maybe a graphics driver problem - worth making sure all drivers are up to date on a new laptop. Before you create a new document try turning hardware acceleration off in Preferences/performance if updating the drivers brings no joy What laptop is it ? Quote
AlkatrazBENZA Posted May 27, 2024 Posted May 27, 2024 I do have the same problem, i have Windows 11 Pro, RTX 4090 SUPRIM, i9-13900KS, 64 gb ram and still crashing every time , everything updated.... :((((( i downloaded every one of them from that windows list and not working. still Quote
MikeTO Posted May 28, 2024 Posted May 28, 2024 Hi @AlkatrazBENZA and welcome to the forums. Which version of Affinity are you using? You posted to an old version 1 thread. If you're using version 2.5.0 and are experiencing a crash on starting the application, please see this other thread. Cheers Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.3, MacBook Pro (M4 Pro) and iPad Air (M2)
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