CarolineL Posted January 11, 2023 Posted January 11, 2023 I’ve been working hard on a file in Ipad Publisher but suddenly it’s crashing before it opens, every time. I’ve tried saving it in different file spaces on my ipad but nothing seems to work. Is all my work lost?!?!?! 😳 98DDC843-5B5D-4E5E-A0BE-375563657883.MOV Quote
walt.farrell Posted January 11, 2023 Posted January 11, 2023 Sorry, but your video is just a white screen with some random background clicks in the audio track, for me. So I can't tell what you were trying to show. There's an article in the FAQ section that tells you where you might find crash reports. You could check to see if you're getting one, and save it in case Serif wants to see it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
CarolineL Posted January 11, 2023 Author Posted January 11, 2023 Thanks so much. Very strange my video isn’t showing properly as it’s normal on my screen, but it is just showing the crashing which I guess isn’t needed so much. I’ve been to the file suggested and downloaded a few of the crash reports now attached. Is it right that I just add them here to be looked at? I appreciate your help. Caroline Publisher iPad-2023-01-11-210700.ips Publisher iPad-2023-01-11-212955.ips Publisher iPad-2023-01-11-212946.ips Publisher iPad-2023-01-11-210652.ips Quote
CarolineL Posted January 11, 2023 Author Posted January 11, 2023 54 minutes ago, walt.farrell said: Sorry, but your video is just a white screen with some random background clicks in the audio track, for me. So I can't tell what you were trying to show. There's an article in the FAQ section that tells you where you might find crash reports. You could check to see if you're getting one, and save it in case Serif wants to see it. I replied above but somehow missed quoting you, (I’m not used to this layout). walt.farrell 1 Quote
walt.farrell Posted January 11, 2023 Posted January 11, 2023 I think it's fine to post the crash reports here, Caroline. They'll be available for Serif to examine when they have time to get to this report. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
CarolineL Posted January 11, 2023 Author Posted January 11, 2023 6 minutes ago, walt.farrell said: I think it's fine to post the crash reports here, Caroline. They'll be available for Serif to examine when they have time to get to this report. Thank you so much for your help. I hope it can be sorted, and soon. walt.farrell 1 Quote
DM1 Posted January 12, 2023 Posted January 12, 2023 1 hour ago, CarolineL said: Thank you so much for your help. I hope it can be sorted, and soon. Are you able to open the external file using Designer and or Photo? Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/
CarolineL Posted January 12, 2023 Author Posted January 12, 2023 It’s now been sorted by some helpful people on Facebook, I’m not sure how to edit my original post on here to state that I no longer need help with this. Quote
walt.farrell Posted January 12, 2023 Posted January 12, 2023 24 minutes ago, CarolineL said: It’s now been sorted by some helpful people on Facebook, I’m not sure how to edit my original post on here to state that I no longer need help with this. And what was the solution? It would be helpful to know that, for future questions like yours. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
CarolineL Posted January 12, 2023 Author Posted January 12, 2023 8 hours ago, walt.farrell said: And what was the solution? It would be helpful to know that, for future questions like yours. It was totally my fault. I’d added a few images that I forgot were huge files so someone kindly removed them for me. I’ve learnt my lesson that’s for sure. DM1 and walt.farrell 2 Quote
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