mvollrath Posted January 9, 2023 Posted January 9, 2023 Hello, I’m wondering if a Serif team member can help me here? I like the Affinity products but unfortunately needed to return them as they do not meet the full requirements of what I need for my work. I submitted an email to affinityreturns@serif.com and have not received a response back. I see that you have a 14 day return policy and I’m worried that that 14 days is about to pass or has already passed. I submitted the return request a day or two after I purchased a Universal License for V2. Please advise on how to proceed. I can of course provide the license number, email correspondence/request, and any other information as needed. Thank you for your help! Quote
Staff StevenS Posted January 9, 2023 Staff Posted January 9, 2023 Hi @mvollrath, We can see that the Returns team responded to your email on Thu, 5 Jan 2023 at 2:28 PM. If you are not seeing the email in your inbox, please be sure to check your Spam/Junk folder. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
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