HELP please: Whole suite V2 (mac) constantly breaks down when I try to save a document

[Antje Müller]

Edit:

In meantime I managed to update Photo and now Publisher and Designer seem to work normal again. I'm released but still: that's quite strange. Hope it will stay stable.

 

HELP please:

all 3 apps Publisher V2.0.3, Designer V2.0.3, Photo V2.0.0  mac constantly break down when I try to save a document, even after i restarted the computer, opened publisher and created a brand new document. I try to save, enter a name and when I klick save, the program gets stuck (endlessly turning wheel) and I have to stop it with the finder (publisher/designer/photo doesn't react).

Please help! My customers are waiting...

I didn't update or change anything before the problem came up (no system update...). The day before yesterday everything was completely fine.

Thanks

Antje

Edited January 6, 2023 by Antje Müller

[jmwellborn]

Welcome to the Forums @Antje Müller!  I am so glad that you have everything working properly again.  If you find that the spinning beachball raises is ugly head again, one thing you might try is to go to Apple System Preferences>Displays> and uncheck Automatically Adjust Brightness.  This seems to make a major difference with the three V2 apps, and doesn't affect anything else.   I know it has for me.  

[thomaso]

On 1/6/2023 at 1:57 PM, Antje Müller said:

I didn't update or change anything before the problem came up (no system update...). The day before yesterday everything was completely fine.

Just in case and if jmwellborn's hint doesn't solve: In macOS some updates may happen 'hidden'. You can detect a possibly unknown installation or update this way:

1. Option-click the Apple icon in the upper left corner + choose the first menu entry (like "System information …").
2. In the following window got to "Software" > "Installations".
3. Click the "date" column title and make it display the newest first (may require a second click to change the order).
4. Check if there was a recent update.

[Antje Müller]

On 1/10/2023 at 7:55 PM, jmwellborn said:

Welcome to the Forums @Antje Müller!  I am so glad that you have everything working properly again.  If you find that the spinning beachball raises is ugly head again, one thing you might try is to go to Apple System Preferences>Displays> and uncheck Automatically Adjust Brightness.  This seems to make a major difference with the three V2 apps, and doesn't affect anything else.   I know it has for me.  

Thanks! In my case it was off anyways. But in meantime it didn't happen again :-)

[Antje Müller]

On 1/10/2023 at 10:20 PM, thomaso said:

Just in case and if jmwellborn's hint doesn't solve: In macOS some updates may happen 'hidden'. You can detect a possibly unknown installation or update this way:

1. Option-click the Apple icon in the upper left corner + choose the first menu entry (like "System information …").
2. In the following window got to "Software" > "Installations".
3. Click the "date" column title and make it display the newest first (may require a second click to change the order).
4. Check if there was a recent update.

Danke! Den Spot kannte ich noch nicht, aber das hat mir jetzt in einer ganz anderen Sache weitergeholfen. :-)