Discover Hawk Posted December 22, 2022 Share Posted December 22, 2022 When I using text tools(frame text or artistic text)，The mouse is very likely to get stuck（ may be a 30% chance）. Even I just click once frame text layer , the text will follow and move like pressing the left mouse button. Occasionally, the mouse icon will always a text tool icon, even the mouse moves out of the canvas area， I can do nothing at this time. I can only wait a few seconds until the mouse returns to normal. Quote Link to comment Share on other sites More sharing options...
MikeTO Posted January 12, 2023 Share Posted January 12, 2023 Hi, are you still having this issue with 2.0.3? Have you tried turning off Hardware Acceleration in Edit > Preferences > Performance? If that doesn't fix it, you should post a screenshot of your Performance settings for Serif to review as this is likely specific to your setup. Which version of Windows are you using? Thank you Quote Download a free manual for Publisher 2.4 from this forum - expanded 300-page PDF My system: Affinity 2.4.2 for macOS Sonoma 14.4.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Discover Hawk Posted February 1, 2023 Author Share Posted February 1, 2023 I use 2.0.3, the problem is still the same, but when this problem occurred, I can press Alt to manually end it, which makes me constantly press Alt after using the text tool. Quote Link to comment Share on other sites More sharing options...
MikeTO Posted February 1, 2023 Share Posted February 1, 2023 This is very odd, I've never heard of this happening before. You should upgrade to 2.0.4 but that is unlikely to make a difference. Please share a screenshot of Preferences (Settings) > Performance, this is the window: Quote Download a free manual for Publisher 2.4 from this forum - expanded 300-page PDF My system: Affinity 2.4.2 for macOS Sonoma 14.4.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Discover Hawk Posted February 1, 2023 Author Share Posted February 1, 2023 I have upgraded to 2.0.4, but it hasn't been tested yet . Here is a screenshot of my settings, I use win11. The same problem will occur regardless of whether OpenCL is opened or closed in the settings. Quote Link to comment Share on other sites More sharing options...
MikeTO Posted February 1, 2023 Share Posted February 1, 2023 Thanks, I definitely don't know an answer but a few more questions because the replies may help Serif figure this out. Do you have a view scale applied for this monitor, i.e, are you viewing it at 125%? Do you have multiple monitors set up and is this the primary or secondary? And which version of Windows are you using? Cheers Quote Download a free manual for Publisher 2.4 from this forum - expanded 300-page PDF My system: Affinity 2.4.2 for macOS Sonoma 14.4.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Discover Hawk Posted February 28, 2023 Author Share Posted February 28, 2023 On 2/1/2023 at 9:33 PM, MikeTO said: Thanks, I definitely don't know an answer but a few more questions because the replies may help Serif figure this out. Do you have a view scale applied for this monitor, i.e, are you viewing it at 125%? Do you have multiple monitors set up and is this the primary or secondary? And which version of Windows are you using? Cheers Only 1 display, UI 100%, Windows 11,2.0.4 The problem still exists. It seems that the left mouse button will stick when pressed, which is why these problems are caused. V1 does not have this problem. Quote Link to comment Share on other sites More sharing options...
Discover Hawk Posted May 23, 2023 Author Share Posted May 23, 2023 @Dan CThis issue still exists in the latest version 2.1, and I have noticed that not only text tools, but also mobile tools. The layer will always follow the mouse, even if the mouse has moved out of the window, as if the left mouse button will not automatically pop up after pressing it, but the mouse has actually been released, and this issue is not found in other software, so the mouse hardware is not a problem, In this situation, you need to press alt to proceed. Quote Link to comment Share on other sites More sharing options...
Discover Hawk Posted May 23, 2023 Author Share Posted May 23, 2023 This problem often occurs when using text tools and mobile tools, but cannot be reproduced 100%. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 23, 2023 Staff Share Posted May 23, 2023 Thanks for letting me know and I'm sorry to hear this - unfortunately I'm unable to replicate this behaviour here currently, can you please provide a screen recording of this so I can investigate further? If you're unsure how to take a screen recording, please check out our FAQ linked below - Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Discover Hawk Posted August 30, 2023 Author Share Posted August 30, 2023 On 5/23/2023 at 11:46 PM, Dan C said: Thanks for letting me know and I'm sorry to hear this - unfortunately I'm unable to replicate this behaviour here currently, can you please provide a screen recording of this so I can investigate further? If you're unsure how to take a screen recording, please check out our FAQ linked below - Many thanks in advance! The video has been updated, and this kind of stuck situation often occurs, but it is difficult to determine when it will happen. 8月30日.mp4 Quote Link to comment Share on other sites More sharing options...
Discover Hawk Posted October 1, 2023 Author Share Posted October 1, 2023 This problem is driving me crazy. Now I encounter it more and more frequently, whether on my computer at work or at home. Quote Link to comment Share on other sites More sharing options...
Discover Hawk Posted October 1, 2023 Author Share Posted October 1, 2023 New video uploaded 2023-10-01 15-00-15.mkv Quote Link to comment Share on other sites More sharing options...
Discover Hawk Posted October 1, 2023 Author Share Posted October 1, 2023 I have never encountered this problem when using V1. It only started to appear in V2. It exists from the first version of V2 to the latest version. I have tested it and it is not that my keyboard or mouse is stuck, it is a software problem. . Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 2, 2023 Staff Share Posted October 2, 2023 My apologies, this issue is not one that our team can replicate internally, nor are we seeing reports of this issue from other users at this time. I note that in your latest recording, the issue appears to begin after using Copy / Paste - does this always trigger the issue for you? Are you using a third party Clipboard Manager or similar? As I believe this issue is specific to your PC/User account, can you please create a new user account on your system, install Affinity Publisher 2 and let me know if the same issue occurs here? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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