Helsco Posted December 18, 2022 Share Posted December 18, 2022 I am new to Affinity and recently bought the latest version. Our Mac is set up for 2 different users and Affinity Photo 2 is installed to one of them. When we log out of that user and onto the other then return to the first user and open Affinity, it 'verifies' the application each time, sometimes taking many minutes to open. No other apps do this. Can anyone throw any light why it is doing this and how we can stop it? I am wondering whether to delete the app and reinstall. I would be grateful for any suggestions please Thanks Quote Link to comment Share on other sites More sharing options...
GarryP Posted December 18, 2022 Share Posted December 18, 2022 Welcome to the forums @Helso It sounds like you haven’t installed the Photo application correctly. This article should help: https://www.howtogeek.com/177619/how-to-install-applications-on-a-mac-everything-you-need-to-know/ See especially the section on installing from a DMG. Quote Link to comment Share on other sites More sharing options...
h_d Posted December 18, 2022 Share Posted December 18, 2022 Did you buy Photo direct from Serif or from the Apple App Store? If the latter, this was most definitely an issue with v1 (app icon bouncing in the Dock up to 40 or 50 times on first launch after a restart or logout). There were regular complaints on this forum about it. The issue did not occur with apps bought from Serif. Serif blamed Apple, but it didn't seem to happen with any other third-party apps. If you bought from Apple, it sounds like it continues to be an issue in v2. Quote Affinity Photo 2.5.3, Affinity Designer 2.5.3, Affinity Publisher 2.5.3, Mac OSX 14.5, 2018 MacBook Pro 15" Intel. Link to comment Share on other sites More sharing options...
Helsco Posted December 18, 2022 Author Share Posted December 18, 2022 24 minutes ago, h_d said: Did you buy Photo direct from Serif or from the Apple App Store? If the latter, this was most definitely an issue with v1 (app icon bouncing in the Dock up to 40 or 50 times on first launch after a restart or logout). There were regular complaints on this forum about it. The issue did not occur with apps bought from Serif. Serif blamed Apple, but it didn't seem to happen with any other third-party apps. If you bought from Apple, it sounds like it continues to be an issue in v2. Quote Link to comment Share on other sites More sharing options...
Helsco Posted December 18, 2022 Author Share Posted December 18, 2022 Thank you for your responses. I bought the app directly from Serif so not Apple’s fault. I think GarryP was correct in that for some reason the app hadn’t installed correctly. The DMG file was showing in the Apps folder and not the Affinity icon. I have now deleted the app and reinstalled and it seems to be working ok now. Many thanks. h_d 1 Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted December 18, 2022 Share Posted December 18, 2022 1 hour ago, Helsco said: The DMG file was showing in the Apps folder The DMG (Disk Image file) file should be in the Downloads folder and after you double click, or otherwise open, the DMG file you will have access to the actual Application file which you then drag to the Applications folder. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
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