Installation is not possible

[Sabine_]

I need help please.

And my English is awfull...

[walt.farrell]

Welcome to the Serif Affinity forums.

I think this FAQ will explain your problem, and how to fix it:

 

[Corgi]

You might prefer to wait a little while (perhaps a few weeks?) until Serif releases the first update to v2, as that will have an MSI installer that might not produce this error. This new installer might work better than the MSIX installer they are using now.

And that might save you from having to do various Windows updates to try to fix the problem you are seeing.

 

[gewb]

Corgi, do you know if the updated installer does away with running in a sandbox? I really don't like that method.

[Corgi]

8 minutes ago, gewb said:

Corgi, do you know if the updated installer does away with running in a sandbox? I really don't like that method.

As far as I know, the answer is yes. It will be installed just like v1 was installed.

[gewb]

Thanks! I hope that is the case.

[Sabine_]

On 12/6/2022 at 4:29 PM, Corgi said:

You might prefer to wait a little while (perhaps a few weeks?) until Serif releases the first update to v2, as that will have an MSI installer that might not produce this error. This new installer might work better than the MSIX installer they are using now.

And that might save you from having to do various Windows updates to try to fix the problem you are seeing.

 

Hello Corgi,

thank you for your help. Do you already have a date when we can expect the update?

 

Edited January 7, 2023 by Sabine_

[walt.farrell]

2 minutes ago, Sabine_ said:

Do you already have a date when we can expect the update?

They are just a user, and would not know Serif's plans.

[Corgi]

5 minutes ago, Sabine_ said:

Hello Corgi,

thank you for your help. Do you already have a date when we can expect the update?

4 minutes ago, walt.farrell said:

They are just a user, and would not know Serif's plans.

I am just a user, and do not know Serif's plans. 🙂🤔

They original said that the MSI package would appear in the first update, but they subsequently ran into testing problems and had to delay it. I, too, am awaiting the MSI release. It's frustrating many potential users.

[Sabine_]

Oops, ok. Sorry! 🙃

So I must wait. Yes, it's frustrating. I bought a software at the beginning of december and I still can't use it. 

Could you tell me where to check if the update is available?

 

[walt.farrell]

12 minutes ago, Sabine_ said:

So I must wait. Yes, it's frustrating. I bought a software at the beginning of december and I still can't use it

Why can't you use it? If it's still the same problem from your first post in this topic, couldn't you use the solution I pointed to?

13 minutes ago, Sabine_ said:

Could you tell me where to check if the update is available?

You can Follow some topics in the News & Information section of the forums: 

• https://forum.affinity.serif.com/index.php?/topic/170203-latest-affinity-v2-releases-on-each-platform-by-store
• https://forum.affinity.serif.com/index.php?/topic/170205-affinity-v2-range-windows-beta-release-notifications/

[Sabine_]

4 minutes ago, walt.farrell said:

Why can't you use it? If it's still the same problem from your first post in this topic, couldn't you use the solution I pointed to?

You can Follow some topics in the News & Information section of the forums: 

• https://forum.affinity.serif.com/index.php?/topic/170203-latest-affinity-v2-releases-on-each-platform-by-store
• https://forum.affinity.serif.com/index.php?/topic/170205-affinity-v2-range-windows-beta-release-notifications/

I must admit, that I didn't understand your link. I'm not so good at technical issues.

Following your link I didn't understand what to do.

Which version I need to install.

 

Thank you very much for your information! So I will keep these topics in mind.

 

[walt.farrell]

1 minute ago, Sabine_ said:

Which version I need to install.

I don't know. What version of SQL Server do you have installed now?

[Sabine_]

1 minute ago, walt.farrell said:

I don't know. What version of SQL Server do you have installed now?

I don't even know what it is, so I don't know. Where can I found this for looking the version?

[Corgi]

5 minutes ago, Sabine_ said:

I don't even know what it is, so I don't know. Where can I found this for looking the version?

I'm not sure if this will help, but tap the Windows key and then type "sql" (without the quotes, and don't press Enter). Then see if it displays the version of SQL you are running. You could also start the task manager and look for "Microsoft SQL Server" in the programs list.

[Sabine_]

20 minutes ago, Corgi said:

I'm not sure if this will help, but tap the Windows key and then type "sql" (without the quotes, and don't press Enter). Then see if it displays the version of SQL you are running. You could also start the task manager and look for "Microsoft SQL Server" in the programs list.

Thank you both very much!

I found the version and made the download.

Unfortunately, when I run the exe, he ask me something about my software for the doctors office (I use this computer for work). So it will be better, that I ask the software company on monday before I continue.

 So I defer this problem again...

Nevertheless, thank you both an have a nice WE and evening!