Affinity Photo 2 crashes right after opening

[karol_gorski]

My Affinity Photo 2 crashes right after opening. I bought Affinity V2 Universal Licence. Earlier I had demo account registered on another email and installed Affinity Photo 2. Worked perfectly fine. When I deleted and installed Affinity Photo 2 again (this time using a new email) a notification popped up that I'm using the demo version and the old email was written there. I logged out and logged in with the new account, and then Affinity crashed. Now it crashes every time I open the app (after about 2-3 seconds). I've installed Designer to check if the same thing happens, and Designer is all fine, so I suppose it has something to do with those accounts. What should I do?

[RichardMH]

If you are on a PC, if you hold control when you start up Photo you can reset user data. May help.

[Dan C]

Hi @karol_gorski,

Welcome to the Affinity Forums

Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here.

Can you please confirm for me, is this issue still occurring for you with Affinity Photo? Did you try the above reset method?

Do you see any crash reports or error messages on screen when opening the app?

Many thanks in advance!

[karol_gorski]

Clearing user data helped!

Thanks guys!