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My Affinity Designer, Photo, Publisher stopped working


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Love these programs; Just completed this week a project, and I was working in photo yesterday. The program will not load today. But neither will Designer. I haven't tried Publisher, but I expect the same thing. I can't load my original Affinity programs either.  Please help me understand what to do. I don't have files to attach; the only thing would show would be nothing.

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Difficult to get a clue without further infos🤔

Maybe here is some hint:

 

Does any App splash screen appear when trying to start or don't you see anything at all.

image.png.b1fac327710ef371180f9e1ca39ddf1d.png

 

Can you try to open the windows event log and check if any errors or warnings are loged in one of the lists after you tried to start one of the apps:

image.png.6fce75996f11d4bd662756f12235ad43.png

image.png.dbf94585f10cf64832c142537940b729.png

 

And: what is your Windows version and hardware configuration?

 

 

Hardware: Windows 10 Pro for Workstations (22H2, 19045.2364, Windows Feature Experience Pack 120.2212.4190.0), 8 core Intel(R) Xeon(R) W-2145 CPU @ 3.70GHz, 64 GB RAM, NVIDIA Quadro P4000 (driver 516.94), 2 x 1GB SSD. 1 Display set to native 2560 x 1440.
Software: Affinity v1 - Designer/Publisher/Photo (1.10.6.1665), Affinity v2 (universal license) - Designer 2.0.3 / Publisher 2.0.3 / Photo 2.0.3.

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Are you getting any crash reports, Margaret?

You can press the Windows key and R, and paste this into the Run box: %USERPROFILE%\.affinity\Designer\2.0\crashreports\reports

For v1 opening to a blank screen, that kind of sounds like a problem with NVIDIA Surround. See this FAQ:

 

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0..3  and 2.0.3.1670 beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta
iPad Pro M1, 12.9", iPadOS 16.3, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.6 and 2.0.3 / Affinity Designer 1.10.6 and 2.0.3 / Affinity Publisher 2.0.3

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13 hours ago, walt.farrell said:

Are you getting any crash reports, Margaret?

You can press the Windows key and R, and paste this into the Run box: %USERPROFILE%\.affinity\Designer\2.0\crashreports\reports

For v1 opening to a blank screen, that kind of sounds like a problem with NVIDIA Surround. See this FAQ:

 

Thank you for your response. I will take the computer to my service person. Now I can't get on to the Affinity sign in. I could only get here because I saved the email. Seems like a bigger problem than this software thank you.

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