Universal License payment declined

[Mark Altenor]

Tried to buy universal license 3 times.  Payments were declined.  Now I find out this fault was known for nearly two weeks and that I will probably be charged 3 times.  Serif/Affinity should've let people know this problem was occurring by a notice on the website or through known channels or advised potential customers to buy via the App Store or other alternative. Upset and extremely disappointed in the company. 

[SFurniss]

@Mark Altenor

Here's a link to an article on our forum covering failed payments.   Can I also suggest making sure that your browser is up to date, or trying again with a different browser.  

If you still need help with this issue please email affinityorders@serif.com

 

https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/