NousernameSG Posted November 20, 2022 Share Posted November 20, 2022 Recently I'd bought the Universal license for V2 but it seems that even though the amount was deducted from my payment account, the purchase wasn't reflected on my payment history. Maybe it's just a small error so I emailed affinity to try to get it fixed, but it's been 6 days since then and I have not gotten a reply from them yet. Fortunately the payment company did and they'd clarified that Affinity has not claimed the money yet but does anyone else have a similar issue, and should I just continue to wait for a reply? My concern with waiting is that by the time I get a refund, if it happens, the sale would have ended and I would need to pay the full amount. Quote Link to comment Share on other sites More sharing options...
erutan Posted November 20, 2022 Share Posted November 20, 2022 There's known issues with the processor (Braintree iirc) they use and AMEX in general but it can crop up anywhere. PayPal works without issues as it bypasses their payment provider. Has the money actually been deducted, or is it held as a pending purchase? Six days seems like a reasonable amount of time to wait for a response (some people get mad after a few hours), while they said they're going to respond to tickets in the order they get them it probably wouldn't hurt to put a quick response on your ticket in case it slipped through the cracks. The sale will last until December 14th and they've said they'll extend the current price for people that have had payment issues, so as long as you don't need v2 imminently there's not any FOMO urgency. I'm personally holding off a bit until it seems the payment processing stuff gets sorted. emmrecs01 and NousernameSG 2 Quote Link to comment Share on other sites More sharing options...
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