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AP completely crashes when opening brush submenu.


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Hi, I bought one of the official brush packs some time ago and on AP 1 it worked completely fine, but on AP 2 it's impossible to open without the app instantly crashing. I've not been able to isolate anything that can cause it, it happens regardless of what document I am working on.

I've also tried to add the same brush pack by importing it again, but this does not resolve the issue.

(Product name is DAUB@ W&W (specifically the Bristles subcategory)).

(Desktop specs: 7 3700X, 3080 10GB, 32GB 3000MHz, running OS and app on M.2 SSD)

I've added some crash reports, please let me know if you need anything else, I'd greatly appreciate some insight on why this is happening, I really need those brushes.

PS: Is it at all related that WindowsApps folder and my local user folder has lost its data after the new install?

 

Thank you

a4aa3c5d-9063-4411-9ec4-0e60544f2744.dmp 81282162-8c41-430d-8aa9-85465668a404.dmp 40a4c99d-8511-4783-af34-6324e46143aa.dmp 4968878b-6217-4f19-9d5c-f1255349e43a.dmp dbf69d9a-6260-4386-99b7-a99cae1e0c8c.dmp e0db7b7d-9c79-4080-a278-b9876c13c81a.dmp 60cc8d5a-f8a8-4b5d-a934-4205e87fdc56.dmp d1874a90-0d15-4ac9-a013-3ac848843800.dmp 9c1a0125-e8a1-41be-a6ee-b478faf71b9b.dmp 5f51369f-9cd2-44d1-87e2-a7d7d1080dca.dmp b45de208-653b-49a0-a71d-6b5fdfc0388b.dmp 58cc1d75-48d4-4398-9b08-cf3478b45835.dmp 01c2d4ef-89b8-4996-a11e-e3ecd88bbe55.dmp 7add9486-01e3-4c60-bc83-fe38d5241ad1.dmp 23dfefae-c8a1-4a78-a723-1bc61652301a.dmp

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  • 1 month later...

@Realm_SGG  I have found this posting which may answer your question, although obviously it won't resolve your issue right away.  I hope this will assist you in the meantime.

 


24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Big Sur v. 11.7.2.  Photo, Publisher, Designer 1.10.5;  Photo, Publisher, Designer 2.0.3
MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB  SSD storage
,  Big Sur v. 11.7.   Publisher, Photo, Designer 1.10.5  
21.5 iMAC Retina 4K display MacOS High Sierra v. 10.13.6.  Memory 8 GB, 1TB Fusion Drive: Publisher, Photo, Designer 1.8.4
 iPad Pro 12.9 2020 (4th Gen. IOS 15.6); Apple pencil.  Wired and bluetooth mice and keyboards.9_9

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