Color Printing Issues... Hanging on the window "print progress bar".

[Maksimus]

The first time I tried to print in color from Affinity Designer V2, the progress bar of the print just hung. My printer is Canon MF742cdw. Print format - A4 (CMYK).

Printing works from other applications. I tried to print in color from MS Word and everything works.

What can be done about it? Is this a bug or do I have some problem?

[Dan C]

Hi @Maksimus,

Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here.

If this issue is still occurring for you, can you please confirm for me:

• Does this happen with any document, or only 1 specific file?
• What Print settings are you using?
• Does the behaviour change with different Print settings?

Many thanks in advance!

[Maksimus]

1 hour ago, Dan C said:

 

If this issue is still occurring for you, can you please confirm for me:

• Does this happen with any document, or only 1 specific file?
• What Print settings are you using?
• Does the behaviour change with different Print settings?

Many thanks in advance!

Hello, Dan!

I understand that after the release of the second version, your support team is overloaded.

I already figured out what was causing the problem.

It was hanging due to the fact that I imported a fairly large logo image for business cards, and then I also arranged this business card 10 times on the sheet.

And when I sent all this to the printer, Affinity froze for 2 minutes and only then issued the sheet for printing.

I have not encountered such delays before, so I thought that some kind of program bug. I think it used to print faster. But I may be wrong.

[Dan C]

Thanks for confirming that for me Maksimus - are you able to provide a copy of this logo, or Affinity document such that I can test further here?

If you'd like a private upload link for these file(s), please let me know

[Maksimus]

7 hours ago, Dan C said:

Thanks for confirming that for me Maksimus - are you able to provide a copy of this logo, or Affinity document such that I can test further here?

If you'd like a private upload link for these file(s), please let me know

Yes, Dan, better send me a private upload link.

[Dan C]

No problem at all, please find this below:

https://www.dropbox.com/request/9JR7gJMA40S7r3HriVIP

Once uploaded, please reply here to let me know!