Ashram Posted November 13, 2022 Posted November 13, 2022 Hello. When I want to start the 30 days trial period of affinity designer 2, the faceID starts (where my Apple ID is shown for the trial period), it finishes positiv and after that a error message appears, saying that an error occurred for the trial period and it chancels it (sorry i can only translate it from German to English). Is this because I used the trail period years ago for affinity designer 1? Can I do something to get the opportunity to test affinity designer 2? Thanks I advance Quote
walt.farrell Posted November 13, 2022 Posted November 13, 2022 19 minutes ago, Ashram said: Is this because I used the trail period years ago for affinity designer 1? No. They are separate applications, so that is not the problem. Can you get a screenshot before the error occurs? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Ashram Posted November 13, 2022 Author Posted November 13, 2022 (edited) Sure, I recorded every step of the process in these Fotos (blacked out my personal infos) Edited November 13, 2022 by Ashram Quote
walt.farrell Posted November 13, 2022 Posted November 13, 2022 Thanks! But sorry, that doesn't give me any ideas for a solution. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
walt.farrell Posted November 13, 2022 Posted November 13, 2022 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Dan C Posted February 10, 2023 Posted February 10, 2023 Hi Ashram, Could you please make sure the app is up to date and then triple tap in the white space to bring up the connection checker and post the results here. Lee Quote
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