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Posted

Ive been trying to purchase Affinity Photo & Designer v2 but i am getting a message stating

i need 3D secure authorization can you please get back to me on this matter.

  • Staff
Posted

Hi @Image Man, welcome to the Affinity forum.

Our payment systems had a lot of traffic when you reached out but this should noe have subsided.

If the issue stil persists for you, the quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help.

Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.
 

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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