RayCFrog Posted November 10, 2022 Share Posted November 10, 2022 When I try and execute the .msix installer for any of the V2 products, I get an error message saying "The app didn't start". Tried rebooting, no difference. sfc /scannow found no issues. The event log has the following info: Faulting application name: AppInstaller.exe, version: 1.18.2209.26001, time stamp: 0x6332366c Faulting module name: ucrtbase.dll, version: 10.0.22621.1, time stamp: 0xf5fc15a3 Exception code: 0xc0000409 Fault offset: 0x000000000007f61e Faulting process ID: 0x0x6C0 Faulting application start time: 0x0x1D8F4FCB1AB3F5D Faulting application path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe\AppInstaller.exe Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report ID: 68b3039a-76ba-4fb9-9e64-825e09583cd5 Faulting package full name: Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe Faulting package-relative application ID: App Edition Windows 11 Pro Version 22H2 Installed on 08/10/2022 OS build 22621.525 Experience Windows Feature Experience Pack 1000.22634.1000.0 Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted November 10, 2022 Staff Share Posted November 10, 2022 Hi RayCFrog, Please ensure you are using Windows 11 or Windows 10 May 2020 Update (2004, 20H1, build 19041) or later and have installed the Microsoft App installer available here: https://apps.microsoft.com/store/detail/app-installer/9NBLGGH4NNS1. Lee Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted November 10, 2022 Staff Share Posted November 10, 2022 I see you have the Universal license, does the version from the Microsoft Store run ok for you? Lee Quote Link to comment Share on other sites More sharing options...
RayCFrog Posted November 10, 2022 Author Share Posted November 10, 2022 Hi Lee, As it says in my original post, I'm using Windows 11 22H2. That's later than "Windows 11 or Windows 10 May 2020 Update (2004, 20H1, build 19041)", I believe. The link you supplied for the App Installer gives me "Invalid Product ID". I haven't tried the Microsoft Store versions. I shall do so now. Thank-you. Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted November 10, 2022 Staff Share Posted November 10, 2022 Thanks, I realised after I posted. Let us know if this works for you, as we are investigating why some users are having issues, so thanks for the report. Lee Quote Link to comment Share on other sites More sharing options...
archisan Posted November 10, 2022 Share Posted November 10, 2022 hi, there are a lot of company pc that has microsoft store blocked. how is it possible to install this product without it? why not compile also an normal setup without app dependencies? i think there are a lot of people in this situation like me and this means no way to buy your product RBorzea 1 Quote Link to comment Share on other sites More sharing options...
RayCFrog Posted November 10, 2022 Author Share Posted November 10, 2022 The apps downloaded from the Microsoft Store seem to work fine. Would still like the .msix fixed though. Quote Link to comment Share on other sites More sharing options...
RayCFrog Posted December 20, 2022 Author Share Posted December 20, 2022 Has this issue been fixed yet? I need options such as installing to a different folder, which I don't get with a Microsoft Store install. Quote Link to comment Share on other sites More sharing options...
RayCFrog Posted January 20, 2023 Author Share Posted January 20, 2023 I guess no-one's looking at this thread, so I guess no-one's looking at the problem. Not very good, Affinity. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 20, 2023 Share Posted January 20, 2023 Have you tried the steps in this FAQ? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
RayCFrog Posted January 20, 2023 Author Share Posted January 20, 2023 Nope. Nobody had pointed it out to me before. I can't be bothered to try uninstalling and going through the post's suggestions; I'll see what happens next time. The move option was useful, though - I didn't know that existed. Thanks. A couple of things: The link in that FAQ that matches my issue ("App didn't start") says that this can happen if App Installer is not installed, and gives no other reason. App Installer was installed on my system (and up-to-date) but I still got the problem. Workarounds are fine, but solutions are better, so I repeat my earlier question, is anyone actually looking for a solution for this? Thanks. Quote Link to comment Share on other sites More sharing options...
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