Affinity Photo V2 stuck on splash screen (macOS, Catalina 10.15.7)

[Martin Hunt]

Intel i7 iMac running Catalina 10.15.7.

Downloaded new Affinity Photo V2, copied to Applications folder successfully.

Click to open. Splash screen shows, then disappears (but can be shown again by clicking on application icon in dock).

Never proceeds any further. Right-clicking the dock icon and selecting Quit results in a crash (full report attached)

Identical behaviour with Designer V2 and Publisher V2.

 

Date/Time:             2022-11-09 22:23:38.822 -0500
OS Version:            Mac OS X 10.15.7 (19H2026)
Report Version:        12
Anonymous UUID:        4A27FAA8-85A1-58D7-0657-FE4B1BACD125

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [1278]

AffinityPhotoV2Crash.txt

[Dan C]

Hi Martin Hunt, welcome to the forum.

I noticed you have a universal license, could you try downloading the trial from the mac app store? (once you sign in this will become the full version).

In the meantime we'll investigate what's happening with your install.

Lee

[Dan C]

The report mentions a connectivity issue with the server, so I'm wondering if you have the app blocked on a strict firewall?

Lee

[Allan Niklas]

Yo, same problem here.

All three products get stuck on the splash screen on Windows 10.
Yesterday, no problems. Today it occurred. I know that I installed Windows Updates.

[Martin Hunt]

Hi Lee.

Tried downloading the trial version from the Mac App Store as you suggested but I have the same issue. Looked at the ethernet traffic egress from the Mac (using tcpdump) and I can see nothing untoward regarding connectivity (actually I see no traffic I can relate to this app at all).

The Affinity apps are opening no windows at all - they are simply stuck showing the splash screens - so I'm not even getting to the point in startup where licensing or network connectivity would be relevant.

If you need any further debug information please let me know.

Thanks.

[Martin Hunt]

Hi Lee,

If it is helpful, these are two further debug events from the console, reported immediately the application tries to launch;
 

Quote

 

*** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]

(
0   CoreFoundation                      0x00007fff34452a17 __exceptionPreprocess + 250
1   libobjc.A.dylib                     0x00007fff6cf70a9e objc_exception_throw + 48
2   CoreFoundation                      0x00007fff34502256 _CFThrowFormattedException + 194
3   CoreFoundation                      0x00007fff34500573 -[__NSPlaceholderArray initWithCapacity:].cold.1 + 0
4   CoreFoundation                      0x00007fff34356bba -[__NSPlaceholderArray initWithObjects:count:] + 154
5   CoreFoundation                      0x00007fff343b22e5 +[NSArray arrayWithObjects:count:] + 40
6   libcocoaui                          0x000000013f1e1e3d -[Application initialiseSuites] + 173
7   libcocoaui                          0x000000013ea4a06b -[ApplicationDelegate applicationWillFinishLaunching:] + 139
8   CoreFoundation                      0x00007fff343cc549 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
9   CoreFoundation                      0x00007fff343cc4dd ___CFXRegistrationPost1_block_invoke + 63
10  CoreFoundation                      0x00007fff343cc452 _CFXRegistrationPost1 + 372
11  CoreFoundation                      0x00007fff343cc0be ___CFXNotificationPost_block_invoke + 80
12  CoreFoundation                      0x00007fff3439c26c -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1745
13  CoreFoundation                      0x00007fff3439b635 _CFXNotificationPost + 1586
14  Foundation                          0x00007fff36a41096 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
15  AppKit                              0x00007fff31629bf9 -[NSApplication finishLaunching] + 330
16  AppKit                              0x00007fff31629780 -[NSApplication run] + 244
17  AppKit                              0x00007fff315fb706 NSApplicationMain + 777
18  libdyld.dylib                       0x00007fff6e110cc9 start + 1
19  ???                                 0x0000000000000001 0x0 + 1
)

 

 

[Allan Niklas]

Figured out, that Kaspersky Internet Security is blocking the communication.
When I turn it off, Affinity is able to connect to the Affinity-Servers.

[Martin Hunt]

Finally had the spare time to look at this in detail; tracked the startup using Xcode/instruments.

The Affinity V2 applications were all crashing due to a failure to mkdir folder ~/Library/Group Containers/6LVTQB9699.com.seriflabs/v2

I had incorrect ownership permission set on folder 6LVTQB9699.com.seriflabs, after file recovery from a previous hard disk failure.

All working now !! 😀

[R C-R]

34 minutes ago, Martin Hunt said:

I had incorrect ownership permission set on folder 6LVTQB9699.com.seriflabs, after file recovery from a previous hard disk failure.

All working now !! 😀

Thanks for letting us know what the problem was & how you fixed it!