Dave61 Posted November 9, 2022 Share Posted November 9, 2022 Well I just payed the £35.99 and approve it in my App, but still no email to confirm it. Quote Link to comment Share on other sites More sharing options...
mp72 Posted November 9, 2022 Share Posted November 9, 2022 Same here. I received only confirmation via Apple store but its not good for Affinity to give me access to the V2 version I just bought,. Unable to open the App and they say its a problem with AppStore. So angry about this. Quote Link to comment Share on other sites More sharing options...
Dave61 Posted November 10, 2022 Author Share Posted November 10, 2022 Got to say it is not good at all. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 10, 2022 Staff Share Posted November 10, 2022 @Dave61 @mp72 If you can email affinity@serif.com we can look into this for you Quote Link to comment Share on other sites More sharing options...
Dave61 Posted November 10, 2022 Author Share Posted November 10, 2022 Not really worth sending an email as wanted V2 up and running right away, so will leave it and stick with V1 as that works a treat still. If payment does end up going through then I shall decline it. Quote Link to comment Share on other sites More sharing options...
Dave61 Posted November 11, 2022 Author Share Posted November 11, 2022 On 11/9/2022 at 6:06 PM, mp72 said: Same here. I received only confirmation via Apple store but its not good for Affinity to give me access to the V2 version I just bought,. Unable to open the App and they say its a problem with AppStore. So angry about this. Glad I'm staying with V1 till it all gets sorted out. Quote Link to comment Share on other sites More sharing options...
claudermilk Posted November 11, 2022 Share Posted November 11, 2022 So what's the current anticipated response time on support emails? I tried purchasing the universal license a couple of days ago and the shopping cart glitched and hung on me. I have the charge showing in my bank account, but no confirmation emails or available V2 license. Seems like it got as far as taking my money then blew up. I sent an email to support right away, not response since other than the automated boilerplate "we got your email" Quote Link to comment Share on other sites More sharing options...
hassanshahid Posted November 12, 2022 Share Posted November 12, 2022 (edited) @claudermilk I got that too. Haven't contacted the bank yet since Serif support might sort it out. Edited November 12, 2022 by hassanshahid Quote Link to comment Share on other sites More sharing options...
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