276ccm Posted November 9, 2022 Share Posted November 9, 2022 I downloaded on MacOS and iPadOS and purchased the universal V2 license.. but when I have to log in it says activation unsuccessful? What to do now? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2022 Staff Share Posted November 9, 2022 Hi @276ccm, Please check this page to learn how to activate and register the apps. Let us know if you still have issues activating them. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 Hmm, I´m not sure I understand.. I already have an Affinity Account that I used to log in with my Affinity V1 apps both on MacOS and iPadOS, bought from Apple Store. Now I was downloading the new apps from Apple store and did an in app Universal purchase on my Mac from the Apple store.. but my previous Affinity accounts I used to log in with my previous Affinity apps does not work in V2. I also got the email from Apple saying I was puchasing the in app V2 license. I just tried to sign out and sign in with the V1 apps and that works fine, but not V2 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2022 Staff Share Posted November 9, 2022 Hi @276ccm, In what application did you purchase the universal license? You already said it was on your Mac but from which app? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 21 minutes ago, MEB said: Hi @276ccm, In what application did you purchase the universal license? You already said it was on your Mac but from which app? In Affinity Designer Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2022 Staff Share Posted November 9, 2022 Thanks. I believe you've tried to activate the app(s) from a different app other than the one you purchased the universal license in. If you purchased the universal license through Designer please try the following: run Affinity Designer, click the Account button on the top right of the interface, and in the This application is licensed to section click Deactivate this device. Relaunch Designer, it should display the Activation dialog again. Click the Activate button in the Already Purchased column and enter you Affinity ID credentials again. Did it activate sucessfuly? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 Maybe I´m totally out (which might be the case), or 🙂 .. because when opening Designer V2 after downloading from Apple Store was what I got. and it was from this window I purchased the V2 license.. I can not see any account button. Just after I got the confirmation from Apple that I bought the V2 license. Now I have restarted the Mac, clicked the Designer V2 again and this is all I see.. still. I can not see any account button.. Same on iPad, when I try to restore purchase, this is what I get.. (see photo) on Mac, I can not even click restore purchase. Quote Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 It seems somehow that Affinity doesn't launch fully? I´m on a 2021 MacBook M1 Pro, 16 GB RAM, Ventura I took a screen video.. same happens with Affinity Photo. And on 2021 iPad Pro 12,9 512 GB this purchase screen is all I can see too.. Affinity V2.mov Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2022 Staff Share Posted November 9, 2022 Hi @276ccm, Thanks for the info. I've replicated what you are experiencing and looking into a solution. Please give me a moment to sort a few things out and I will get back to you. 276ccm, geertdecang and JanD 3 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
chrisF Posted November 9, 2022 Share Posted November 9, 2022 I have had this exact same issue. Quote Link to comment Share on other sites More sharing options...
geertdecang Posted November 9, 2022 Share Posted November 9, 2022 Same issue here When I try to activate all of the apps on Mac, the activation results in an error "thank you, unfortunately we cannot verify your license at this moment" On the iPad activation just makes the app hang Quote Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 @chrisF and @geertdecang As moderator MEB said, they´re working on a solution and will get back, I´m sure as soon as they can 🙂 so I guess we just have to wait. But again, the customer service in Affinity is awesome, so I´m not worried and V1 still works fine.. 🙂 Quote Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 @MEB I guess you're not here this late, but would I mess something up if I start a trial? Not sure if that would work either if I have to log in or create a new log in and make more mess.. I haven't dared to try yet.. it´s just that I have a long flight early tomorrow morning and it would be fun to spend some time to play around with V2 and get to know it a little.. but if that could mess up my future log in, I´ll wait for a solution 🙂 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2022 Staff Share Posted November 9, 2022 Hi @276ccm, I'm here, although i did have to leave the work for a couple hours, sorry for the delay. From your video above, in Designer (the app where you purchased the universal license) click the Activate button (first column on the left) and try to activate the app again (please close any other Affinity apps you may have runing at the time). Then run the other apps - they should already be activated. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 @MEB No worries, but sorry, just tried now but same result.. see screenshot. V1 still working fine though.. tried to activate with all other apps closed and even with V1 open Quote Link to comment Share on other sites More sharing options...
joe r Posted November 9, 2022 Share Posted November 9, 2022 I am also receiving a license activation error when trying to register on my M1 Pro MBP. I was able to register on the iPad without an issue. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2022 Staff Share Posted November 9, 2022 Hi @276ccm, Please click the Activate with a different Affinity ID link on the bottom of the page then post a screenshot of what you get. I'm sorry for the trouble this is causing you. 276ccm 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
276ccm Posted November 9, 2022 Author Share Posted November 9, 2022 @MEB I tried that earlier and now I can’t remember if I got an error saying wrong login info or… but it didn’t work. Anyway, now I’m in bed and the computer shut off for an early flight in just some hours, but as soon as I get a chance I’ll try again and post the screenshot and we continue from there. Thanks a lot for great support! 🙂 Very appreciated! Quote Link to comment Share on other sites More sharing options...
durbanad Posted November 9, 2022 Share Posted November 9, 2022 Same problem here in Canada. I did manage to get Affinity Photo to launch. Publisher and Designer are looking for a license. All bought as a bundle from the Apple store. Thanks. Quote Link to comment Share on other sites More sharing options...
MikeTO Posted November 9, 2022 Share Posted November 9, 2022 4 minutes ago, durbanad said: Same problem here in Canada. I did manage to get Affinity Photo to launch. Publisher and Designer are looking for a license. All bought as a bundle from the Apple store. Thanks. There have been so many posts today so I can't remember where I saw this, but I think I saw another Mac App Store user today who said he solved it by quitting everything and restarting and then launching just one of the Affinity apps that was looking for a license. Having them all open at once didn't work. And when the license verifies it takes a few seconds so be patient. Quote Download a free manual for Publisher 2.4 from this forum - expanded 300-page PDF My system: Affinity 2.4.2 for macOS Sonoma 14.4.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Staff MEB Posted November 9, 2022 Staff Share Posted November 9, 2022 Hi @durbanad, If you are still able to launch Photo, close all other Affinity apps, go to the Account panel in Photo, (top right corner of the interface), click Deactivate this device and close Photo. Then launch the Affinity app from where you originally purchased the in-app universal license and try to activate it again from there. Check if the other two are now activated as well. Let me know how it goes. Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Arvie Posted November 10, 2022 Share Posted November 10, 2022 (edited) Sorry, nvm, sorted my issue out. Edited November 10, 2022 by Arvie Quote Link to comment Share on other sites More sharing options...
276ccm Posted November 10, 2022 Author Share Posted November 10, 2022 4 hours ago, MEB said: Hi @276ccm, Please click the Activate with a different Affinity ID link on the bottom of the page then post a screenshot of what you get. I'm sorry for the trouble this is causing you. @MEB After clicking Activate with a different Affinity ID I just got the same as the screenshot I posted over.. nothing different. Activation unsuccessful.. window looks exact same as I posted above. Hope you guys get some rest too 🙂 Quote Link to comment Share on other sites More sharing options...
rvz Posted November 10, 2022 Share Posted November 10, 2022 Same here. Did NOT remove old (v1) MacApps. Downloaded and installed all three Serif Mac Apps v2 from Apple Mac AppStore launched Affinity Designer v2. bumper screen appeared. Hit the 3rd button (right) and bought a universal license via the Mac App Store (purchase is confirmed by Mail) nothing happened. waited 1 minute... smashed every button and killed the app. restarted the computer launched Affinity Designer v2... only the bumper screen appeared. running in circles I do understand that I need to "link" by Serif account to my apps before I can make full use of the universal license. But I also understand that I first need to pass the bumper/splash screen from the app via which I bought the License (Designer on Max). working on a badAss (full option) MacBook Pro 2021 with M1 Max Ventura 13.0 (will run the Ventura update in an hour). Quite a clean install I have. Only AppStore apps (exceptions: Dropbox, BackBlaze, Wacom, ImageOptim and mInstaller for the FCPX plug-ins) thanks Quote Link to comment Share on other sites More sharing options...
rvz Posted November 10, 2022 Share Posted November 10, 2022 (edited) SOLVED! After restarting and relaunching Designer again, the splash screen was displayed again. This time (I did not tried that before) I just hit the far right column (BUY) again.. (I could always cancel the payment confirmation, right?) Then... it suddenly worked: the screen (that apparently should have come up the first time I bought it). without a second payment, of course. Now I could complete the process and link my Affinity Serif account successfully. So, it apparently checks the previous purchase status before submitting a new purchase. (something one expects when you click that small link 'restore purchase' on the bottom.... hint for v2.0.1) In short: just smash that 'PURCHASE' button again! (after reboot) Edited November 10, 2022 by rvz Quote Link to comment Share on other sites More sharing options...
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