Sarah99 Posted November 9, 2022 Share Posted November 9, 2022 I've clicked through from an email with my personal discount link to upgrade to the universal license. It's all good until I log in, at which point I get an error which says "We're sorry something has gone wrong. If you're unable to place this order, or continue seeing this message please contact our customer support operatives who will be able to assist you with this further." There is no option to enter payment details or otherwise proceed with the purchase. No buy button. I'm definitely logging into the same account that the email was sent to. How do I take advantage of the discount in the account I've already created? Because at the moment I think it will only let me use a new email address and I don't want to do that. Thanks Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 9, 2022 Staff Share Posted November 9, 2022 @Sarah99 If you can email affinityorders@serif.com we can look into this for you. Quote Link to comment Share on other sites More sharing options...
michacassola Posted November 10, 2022 Share Posted November 10, 2022 @SFurniss I never even got an email to inform me about the upgrade or any personal discount link. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 11, 2022 Staff Share Posted November 11, 2022 @michacassola This is something we're offering to customers who ordered V1 apps very recently. If you ordered one of the V1 apps from us in the last 90 days, please email affinity@serif.com so we can look into this for you. michacassola 1 Quote Link to comment Share on other sites More sharing options...
michacassola Posted November 19, 2022 Share Posted November 19, 2022 @SFurniss Ah, ok. Thanks! Quote Link to comment Share on other sites More sharing options...
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