MajaSk Posted November 4, 2022 Share Posted November 4, 2022 I've just upgraded my Publisher from 1.10.4 to 1.10.5 and it won't start anymore, when I click at the app button nothing happens, when I have task manager opened, I see no process starting, so even if it does start it does so with no noticeable change, as if I didn't click on anything. I had HW acceleration on when the problem started, I have turned it off now but still no change. Other than that, I have tried reinstalling 1.10.4 (the only older version I have downloaded currently) also no change. I have seen a suggestion to revert to 1.9.2.(the version at which I initially did buy publisher) and turn off HW acceleration within the program, then upgrading however I don't have that version downloaded or a link to a download since you understandably "force" most current version in the download section on my account, I have an ongoing project I am working on in publisher so I would appreciate a prompt reply, thank you. Quote Link to comment Share on other sites More sharing options...
MajaSk Posted November 4, 2022 Author Share Posted November 4, 2022 Uninstalled, downloaded and installed 1.9.2 from here Affinity Publisher Updates (Windows) (serif.com) no change. Quote Link to comment Share on other sites More sharing options...
MajaSk Posted November 4, 2022 Author Share Posted November 4, 2022 Also tried opening while holding down ctrl no change. Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted November 4, 2022 Staff Share Posted November 4, 2022 Hi MajaSk, Have you made any system changes recently? Updates/graphic drivers etc? Could you list your system specs? (CPU/GPU/RAM) and operating system version? Lee Quote Link to comment Share on other sites More sharing options...
MajaSk Posted November 4, 2022 Author Share Posted November 4, 2022 device ASUS ROG Zephyrus Duo 15 SE GX551QR cpu AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz gpu nvidia geforce rtx 3070 laptop driver version 516.94 RAM 32.0 GB (31.4 GB usable) OS 64-bit os, procesor x64 Windows 11 Home Version 21H2 Installed 5/21/2022 Windows 1000.22000.1098.0 I update my system and graphics regularly however last update was over a week ago and no problems since then until the app update and I use the program on a daily basis. I have also tried this fix Windows 11 Apps not Opening? Try These 7 Easy Fixes (windowsreport.com) on the other user the app did work, but I need it to work on my main user and the fix did not help with that I still get the same results both trying to run it normally and as an admin, I will try opening it on the other user, changing settings and try again, if I succeed I will reply, but until then anything you think of helps. Quote Link to comment Share on other sites More sharing options...
MajaSk Posted November 4, 2022 Author Share Posted November 4, 2022 Tried deselecting HW acceleration within the program on other user and starting it on my own user, still no help. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 4, 2022 Share Posted November 4, 2022 13 minutes ago, MajaSk said: Tried deselecting HW acceleration within the program on other user and starting it on my own user, still no help. The users would (I think) have separate settings, so that would be unlikely to help. The FAQ on disabling OpenCL provides some ways that may work for you, which you could use on the user where it's failing: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MajaSk Posted November 4, 2022 Author Share Posted November 4, 2022 Did that now, did not help either Quote Link to comment Share on other sites More sharing options...
MajaSk Posted November 4, 2022 Author Share Posted November 4, 2022 I just plain deleted the whole Publisher folder on my user's app data(C:\Users\xx\AppData\Roaming\Affinity) and copy-pasted the one from the other user(C:\Users\yy\AppData\Roaming\Affinity), that did the trick! Thank you for your help Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 4, 2022 Share Posted November 4, 2022 You're welcome. Glad it worked. No idea why, though. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MajaSk Posted November 4, 2022 Author Share Posted November 4, 2022 I assumed once the cl settings didn't work, but the other user obviously did, that some of the other settings or preferences that are user based got messed up but didn't reset on reinstall, so since I already gave up on having my settings saved I tried copying the whole thing not to search for a specific setting that was messing things up, wouldn't use it as a go-to solution but since I need the program now it was an easy workaround over searching for the exact problem walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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